Common Issues and Solutions
VerticalMouse compatibility with various operating systems
Windows XP Pro, XP Home, Vista 32 bit
The buttons are programmable after the Windows driver is installed.
1. Double click the mouse icon on the taskbar to open Evoluent Mouse Manager.
Windows XP Pro, XP Home, Vista 32 bit
The buttons are programmable after the Windows driver is installed.
1. Double click the mouse icon on the taskbar to open Evoluent Mouse Manager.
2. Pull down the button function menus to select the functions.
The functions are explained here.
Windows Vista 64 bit, XP 64 bit, 2003, 2000
The functions are explained here.
Windows Vista 64 bit, XP 64 bit, 2003, 2000
Freeware driver at www.highrez.co.uk/downloads/XMouseButtonControl.htm
Although it is freeware, please make a donation to the author if you like it. (Evoluent has no business relationship with this vendor.)
Mac
Although it is freeware, please make a donation to the author if you like it. (Evoluent has no business relationship with this vendor.)
Mac
1 button in OS 9.
5 buttons in OS X 10.4.5 without a driver: left click (top), right click (middle), expose' (bottom), show desktop (wheel), select window (thumb).
Separate driver available for $20 at usboverdrive.com enables button programming. Evoluent does not benefit from the sale of usboverdrive.
5 buttons in OS X 10.4.5 without a driver: left click (top), right click (middle), expose' (bottom), show desktop (wheel), select window (thumb).
Separate driver available for $20 at usboverdrive.com enables button programming. Evoluent does not benefit from the sale of usboverdrive.
UNIX
No driver supplied, but 3 buttons work with default system support.
Linux
No driver supplied, but 5 buttons work with default system support in XFree.
Unable to pick up VerticalMouse
Tilt it to the side to disable tracking.
Slide it without moving the pointer.
Slide it without moving the pointer.
Zooming with scroll wheel
Earlier drivers require Ctrl for zooming with the scroll wheel. The current driver does not need Ctrl.
Earlier drivers require Ctrl for zooming with the scroll wheel. The current driver does not need Ctrl.
Panning in CAD programs (middle click)
CAD programs typically use a middle click for panning.
1. When the Evoluent driver is not installed, the wheel button is the middle button. Press the wheel to perform a middle click.
2. When the Evoluent driver is installed, select the "Wheel/Middle Click" function for any button to make it work as a middle click. Do not select Auto Pan or Zoom.
3. In AutoCAD, the wheel/middle button is configurable at the command prompt. Type mbuttonpan and set to 1 to enable panning. If set to 0, a pop up menu appears when pressing the wheel button.
CAD programs typically use a middle click for panning.
1. When the Evoluent driver is not installed, the wheel button is the middle button. Press the wheel to perform a middle click.
2. When the Evoluent driver is installed, select the "Wheel/Middle Click" function for any button to make it work as a middle click. Do not select Auto Pan or Zoom.
3. In AutoCAD, the wheel/middle button is configurable at the command prompt. Type mbuttonpan and set to 1 to enable panning. If set to 0, a pop up menu appears when pressing the wheel button.
Customizing Pro E for panning with middle click
In the current Evoluent driver, Customizing Programming for Different Applications, look for xtop.exe in the Pro E folder in Program Files. In Pro E Wildfire 2.0, this is the default path:
C:\Program Files\proeWildfire 2.0\i486_nt\obj\xtop.exe
In the current Evoluent driver, Customizing Programming for Different Applications, look for xtop.exe in the Pro E folder in Program Files. In Pro E Wildfire 2.0, this is the default path:
C:\Program Files\proeWildfire 2.0\i486_nt\obj\xtop.exe
Disabling button
Any button can be disabled by selecting the None function at the top of the pull down menu.
Any button can be disabled by selecting the None function at the top of the pull down menu.
Top button working as right click in left hand model
Right click the mouse icon on the taskbar, click Close to shut down the driver.
Go to Control Panel, Mouse, uncheck the box for Switch primary and secondary buttons.
Go to Start, All Programs, VerticalMouse Manager, and click VerticalMouse Manager to restart the driver.
The current driver automatically sets the top button to left click during installation.
Right click the mouse icon on the taskbar, click Close to shut down the driver.
Go to Control Panel, Mouse, uncheck the box for Switch primary and secondary buttons.
Go to Start, All Programs, VerticalMouse Manager, and click VerticalMouse Manager to restart the driver.
The current driver automatically sets the top button to left click during installation.
Pointer jumping to screen edge
The mouse is probably on a reflective surface. Put it on a completely non-reflective surface, such as a cotton mouse pad.
The mouse is probably on a reflective surface. Put it on a completely non-reflective surface, such as a cotton mouse pad.
Scroll wheel rolls without detents
The lack of detent is intentional in the Evoluent VerticalMouse 2.
Pointer sluggish or moving randomly in response to mouse movement
The mouse is probably on a reflective surface. Put it on a completely non-reflective surface, such as a cotton mouse pad. If the mouse tracks properly on white printer paper, it is working properly. The mousing surface must be completely flat for proper tracking.
Acceleration/precision/pointer speed/pointer control
When the driver is not installed, go to Control Panel, Mouse, Pointer Options, and check the box for Enhance Pointer Precision (Windows XP). The current driver includes built-in control of pointer precision/acceleration.
Using right and left VerticalMouses at the same time
Both mouses must be in USB ports.
1. Connect the first VerticalMouse to a USB port.
2. Install the driver update.
3. Connect the second VerticalMouse to another USB port.
4. Install the driver update again. When the installation wizard asks if you wish to install again, click Yes.
Some buttons do not work
Install the driver update. The VerticalMouse must not be moved to another port after installing the driver, otherwise the driver will not load and some buttons will appear not to work. If the VerticalMouse must be moved to another port, uninstall the driver and install it again after moving the mouse.
Vertical or Drag Scroll does not work in some situations
This is a limitation of Vertical or Drag Scroll. Use the scroll wheel or scroll bar in those situations.
This is a limitation of Vertical or Drag Scroll. Use the scroll wheel or scroll bar in those situations.
Computer cannot to go into stand by
Connect the mouse to a USB port. If problem persists, go to Control Panel, System, Hardware, Device Manager, Mice, Evoluent VerticalMouse, Power Management, and disable "Allow this device to bring computer out of stand by".
Mouse too big
Use a wrist rest to lift your hand and allow it to reach more forward on the buttons.
Horizontal scrolling
Install the current driver. Select Auto-Pan for a button to scroll in any direction.
Not passing Windows testing
When warning messages about the driver not passing Windows testing appear during installation, click Continue Anyway. The driver works perfectly in the vast majority of Windows systems. For maximum safety, cancel the installation, go to Start, All Programs, Accessories, System Tools, System Restore, set a restore point, and install the driver. If any problem occurs after the installation, the system can be restored to the point prior to the installation by using System Restore.
Install asking for Windows CD
Some systems preinstalled with Windows store the Windows CD files on the hard disk. A possible path is C:\i386 or D:\i386
Mouse Manager does not start even when clicked
Install the driver update. Corporate users may need to have an IT technician install the driver by using the necessary Windows credentials to bypass any group policy that blocks non-certified drivers.
Install stops before finishing
Install the driver update. Corporate users may need to have an IT technician install the driver by using the necessary windows credentials to bypass any group policy that blocks non-certified drivers.
Uninstall fails and driver update cannot install
There may be a failed installation which must be removed before the driver can be installed again. It may be removed with the Windows Installer Cleanup Utility available on the Microsoft web site.
1. Click the following link at microsoft.com and click Run to install the utility:
http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe
(To read about it, go to http://support.microsoft.com/?scid=kb;en-us;290301)
2. After installation, go to Start, All Programs, and click Windows Install Clean Up.
3. After the utility starts, select all instances of VerticalMouse Manager. Press Ctrl and click to select multiple items. DO NOT SELECT ANY OTHER ITEM besides VerticalMouse Manager.
4. Click Remove to delete previous installations of VerticalMouse Manager.
5. Click Exit to close the utility.
6. Install the driver update.
(To read about it, go to http://support.microsoft.com/?scid=kb;en-us;290301)
2. After installation, go to Start, All Programs, and click Windows Install Clean Up.
3. After the utility starts, select all instances of VerticalMouse Manager. Press Ctrl and click to select multiple items. DO NOT SELECT ANY OTHER ITEM besides VerticalMouse Manager.
4. Click Remove to delete previous installations of VerticalMouse Manager.
5. Click Exit to close the utility.
6. Install the driver update.
If install stops before finishing, follow the instructions for the preceding issue.
Two VerticalMouse listed in Control Panel, Add/Remove Programs
Use the solution for the previous issue.
Install cannot find mouse
Install the driver update.
Install looking for disk 1, layout.bin, data1.cab, gmfiltr.sys, etc.
Install the driver update.
Driver does not load in Windows 98 SE
Install the Sept 2004 driver.
Keyboard hotkey functions
Hotkeys are fully supported by XP. Some hotkeys may not work in other operating systems.
Back - go backward in a web or file browser.
Fwd - go forward in a web or file browser.
Web - open the default web browser.
E-Mail - open the default email program.
My Comp - open my computer to see all the drives.
Media Player - open the default media player.
Play/Pause - play or pause the media player.
Previous Track - go back one track in the media player if there is a previous track. Next Track - go back one track in the media player if there is a next track.
Volume Down - reduce the sound volume.
Volume Up - increase the sound volume.
Mute - mute the sound output.
Wake - wake the computer from standby. The BIOS must be configured for S1 suspend for this to work.
Sleep - put the computer on standby.
Power - shut down the computer.
Fwd - go forward in a web or file browser.
Web - open the default web browser.
E-Mail - open the default email program.
My Comp - open my computer to see all the drives.
Media Player - open the default media player.
Play/Pause - play or pause the media player.
Previous Track - go back one track in the media player if there is a previous track. Next Track - go back one track in the media player if there is a next track.
Volume Down - reduce the sound volume.
Volume Up - increase the sound volume.
Mute - mute the sound output.
Wake - wake the computer from standby. The BIOS must be configured for S1 suspend for this to work.
Sleep - put the computer on standby.
Power - shut down the computer.
Keyboard Wake key does not wake computer from standby
The system BIOS must be configured for S1 suspend mode for the Wake key to work during standby. The system fans are typically on during S1 standby. The wake key does not work when the BIOS is configured for S3 standby because the keyboard is not powered. This is normal. The system fans are typically off during S3 standby.
Keyboard eject key for Mac
Hold down F12 to eject the CD tray. Press and quickly release F12 as normal F12.
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