PRODUCT SHIPPED INCORRECTLY
MUST BE RETURNED within 30 days of receipt. Shipping costs both ways paid by Key Ovation. A 15% restocking fee will apply to unopened product. A 50% restocking fee will apply to opened product. The one year warranty does not cover Abuse or Normal wear.
**After 30 days. Any product incorrectly ordered. Customer pays for return of merchandise and for delivery of correct merchandise. A 15% restocking fee will apply to unopened product. A 50% restocking fee will apply to opened product. The one year warranty does not cover Abuse or Normal wear.
DAMAGE PRODUCT AND DEFECTIVE
There is a one year manufacturer’s warranty. Within 30 days Key Ovation will pay to have the products returned and tested. If product tests non-defective or damaged by human error then customer pays all shipping costs for return to Key Ovation and back. After 30 days customer must pay to have items sent back for testing. If defective, Key Ovation will return at our cost. If not customer pays all shipping costs. The one year warranty does not cover Abuse or Normal wear.
REFUND
Proof of purchase is required. Refunds will only be issued on product purchased directly from KeyOvation. A refund request must be submitted within 30 days from the date of purchase from KeyOvation. The RMA number will remain valid for 30 days from the date it was issued.. The refund will be issued in the original form of payment. All items must be returned in the original packing to qualify for a refund. Misused product will not qualify for a refund. Shipping will not be refunded. The customer will be responsible for return shipping charges of non-defective product. KeyOvation will be responsible for return shipping charges of defective product
(Resellers) A 50% restocking fee will apply to opened non-defective product for 0 to 30 days and any product returned between 30 and 360 days.
(Resellers) A 15% restocking fee will apply to unopened product returned within 30 days of purchase.
(Web) Product can be returned for 100% refund for 30 days from the date of purchase. No refund will be issued after 30 days.
Proof of purchase is required. Refunds will only be issued on product purchased directly from KeyOvation. A refund request must be submitted within 30 days from the date of purchase from KeyOvation. The RMA number will remain valid for 30 days from the date it was issued.. The refund will be issued in the original form of payment. All items must be returned in the original packing to qualify for a refund. Misused product will not qualify for a refund. Shipping will not be refunded. The customer will be responsible for return shipping charges of non-defective product. KeyOvation will be responsible for return shipping charges of defective product
(Resellers) A 50% restocking fee will apply to opened non-defective product for 0 to 30 days and any product returned between 30 and 360 days.
(Resellers) A 15% restocking fee will apply to unopened product returned within 30 days of purchase.
(Web) Product can be returned for 100% refund for 30 days from the date of purchase. No refund will be issued after 30 days.
REPLACEMENT
Items purchased direct from KeyOvation or an Authorized reseller have 1 year from the date of purchase to request an exchange
Proof of Purchase is required for all exchanges
Only defective product will be exchanged, Misused product will not qualify for an exchange
All items will be replaced with the same model number
The defective item must be tested by KeyOvation and deemed defective before a replacement will be shipped.
KeyOvation will be responsible for return shipping charges of the defective product and shipping charges of the replacement product shipping within the continental US
Items determined not to qualify for an exchange will be returned at the owner’s expense.
Items purchased direct from KeyOvation or an Authorized reseller have 1 year from the date of purchase to request an exchange
Proof of Purchase is required for all exchanges
Only defective product will be exchanged, Misused product will not qualify for an exchange
All items will be replaced with the same model number
The defective item must be tested by KeyOvation and deemed defective before a replacement will be shipped.
KeyOvation will be responsible for return shipping charges of the defective product and shipping charges of the replacement product shipping within the continental US
Items determined not to qualify for an exchange will be returned at the owner’s expense.
Unless otherwise arranged all international orders, must be prepaid, prior to shipping
If the item was damaged in transit:
If you take delivery of a package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange.
**Before you can return a product, you must complete an RMA form and an RMA number must be issued.**
**Packages will not be accepted without an RMA Number.**
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Print the Attached PDF Document and Fax to Key Ovation at 512-259-5688. |
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THERE IS A 50% RESTOCKING FEE FOR PRODUCT RETURNED THAT HAS BEEN OPENED AND IS OPERATIONAL, UNLESS OTHERWISE NOTED. THERE IS A 15% RESTOCKING FEE FOR PRODUCT RETURNED THAT IS UNOPENED AND IN ITS ORIGINAL PACKAGING.