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FAQs - Goldtouch Adjustable Keyboards

 

This page lists FAQ's for the Goldtouch Standard Keyboards for Windows PC's.

 

 

Q) Does the Goldtouch Keyboard require special drivers?

 

A) The Goldtouch Keyboard is a WHQL Certified, Plug and Play device. Windows will automatically detect the device and install Microsoft drivers.

 

Q) Are the keyboard keys programmable?

 

A) The keys only programmable through the use of third party software such as KeyTweak. Goldtouch cannot provide technical support for third-party software. Top

 

Q) Is there a Dvorak version of the keyboard?

 

A) No, all Goldtouch keyboards are QWERTY for Latin script. Top

 

Q) Why is the keyboard designed the way it is?

 

A) This is an exceptional product designed to be adjusted to suit your individual body requirements, rather than forcing your body to conform to the keyboard. It provides for personal adaptation of the two alphanumeric sections to help you attain relaxation of the muscles and tendons of the hands, wrists, arms and shoulders. In so doing some undesirable awkward postures used in typing can be alleviated.

The Goldtouch Adjustable Keyboard allows for you to arrange your workspace to improve comfort and enhance productivity and efficiency. It has a small footprint and embedded numeric keypad so you don't need to reach as far to access your mouse. Top

 

Q) Where is the Serial Number on the Goldtouch Keyboard?

 

A) The serial number is located on the underside of the keyboard. There may be more than one label, so identify the serial number to the right of "S/N" or as a 10-digit code beneath a bar code. For example "8HDY364724". Top

 

Q) How do I know what position to adjust the keyboard to?

 

A) Everyone is different and will require different typing positions to suit them and their workstation.

 

Splay & Ulnar Deviation Adjustment:

 

There is usually a discrepancy between your shoulder width and keyboard width when you place your fingers on the home row of keys. You compensate by angling your wrists outward (ulnar deviation). Rather than have this happen, the Goldtouch Adjustable Keyboard splits in the horizontal plane (0° to 30°) relieving this awkward posture. The aim is to allow your wrists to be straight which in turn will increase your comfort level.

 

Lateral Inclination & Pronation Adjustment:

 

Placing your hands flat on the keys of a keyboard can require considerable muscular effort. This effort can cause fatigue and discomfort. The keyboard is split into segments so that it can be raised in the center to more closely match the natural alignment of the forearm and wrist. Forcing your hands down flat to the keyboard is a hand movement known as pronation. It is the rotation of the right hand in a counter-clockwise direction and clockwise for the left.

 

Experiment, give yourself time to familiarize yourself with this new posture and fine tune the adjustment until you feel a sense of relaxation in the wrists, forearms, shoulders and neck.

 

IMPORTANT: After making this adjustment check that your elbows are at 90° and your forearms are horizontal. If they are not, alter your seat or desk height.

 

Key Ovation provides a separate 18-key numeric keypad for those who need them (click here for Keypad product information). Top

 

Q) Can I split the Goldtouch Keyboard into two pieces?

 

A) The Goldtouch Adjustable Keyboard is not designed to be split into separate peices. You should adjust the keyboard vertically and horizontally to fit your particular body type. Separating the Goldtouch keyboard into two pieces voids the product warranty. Top

 

Q) What sort of key switches does the keyboard use?

 

A) The Goldtouch Keyboard uses rubber dome springs rather than buckling springs as used in the old Lexmark Select-Ease/IBM Options Keyboard. These have a lighter activation force curve and a soft end-stop. It is also much quieter. The force-displacement curve complies with ISO standards and provides crisp tactile feedback. Top

 

Q) Does the keyboard bounce when adjusted?

 

A) No, if the keyboard is properly adjusted, no bounce should be experienced when typing. It is necessary to set the keyboard up to be stable on its four feet to stop any wobble. Pull the locking bar mechanism out. With the right hand lifting the back of the keyboard from underneath, place the left thumb on the Goldtouch logo and pull the handle back into the locked position. Each half needs to be pretty even for it not to rock or bounce. If the keyboard still wobbles, pull the locking bar out again and adjust it slightly until you feel the two halves are stable. Top

 

Q) What if I think I have a defective key?

 

A) If the key is not producing any characters or the wrong character, the Keyboard may be defective. Please test the keyboard on another computer system and if it is still experiencing the same results, Please email Support for further assistance.

 

Q) Incorrect character is typed into MS Word, MS Outlook, Internet Explorer.

A) Follow the steps below to fix a corrupted Word Data Key

Method 1: Delete the Word Data key
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To delete the Word Data key, follow these steps.

Note Always export the registry key as a backup before you delete the registry key. This is important because you may have to restore the functionality that is provided by the key.

  1. Exit all Microsoft Office programs.
  2. Click Start, click Run, type regedit in the Open box, and then click OK.
  3. Locate one of the following registry keys, as appropriate for the version of Word that you are running:

    Microsoft Word 2002

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Word\Data
Microsoft Office Word 2003
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Data
Word 2007
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

  1. Click the Data key.
  2. Do one of the following, as appropriate for the version of Microsoft Windows that you are running:
    1. In Microsoft Windows 98, in Microsoft Windows Millennium Edition (Me), in Microsoft Windows NT 4.0, or in Microsoft Windows 2000, click Export Registry File on the Registry menu, type a file name for the backup copy of the key, and then click Save.
    2. In Microsoft Windows XP, click Export on the File menu, type a file name for the backup copy of the key, and then click Save.
  3. Make sure that the key that you just exported is selected, and then click Delete on the Edit menu.
  4. Click Yes when you receive the following message:

Are you sure you want to delete this key?
Note In Windows XP, click Yes when you receive the following message:
Are you sure you want to delete this key and all of its subkeys?

  1. On the Registry menu, click Exit to exit Registry Editor.

    Note To exit Registry Editor in Windows XP, click Exit on the File menu.

After you delete the registry key and then start Word again, Word runs the Setup program to correctly rebuild the registry key.

Method 2: Switch to Outline view and back
In Word 2002 and in Word 2003

To switch to Outline view, click Outline on the View menu. On the View menu, click the view that you were previously in. For example, click Print Layout.

In Word 2007

Click the View tab, click Outline, and then click to clear the Document Map check box. Top

 

Q) Pressing a key on the keyboard does not wake the computer.

 

A) Some Power management Settings in the Computer System BIOS and in combination with Windows Power Management Settings can cause the USB ports to provide limited or insufficient power needed to operate USB devices.

 

The system BIOS must be configured for S1 suspend mode. The wake key does not work when the BIOS is configured for S3 standby because the keyboard is not powered.

This is normal. The system fans are typically off during S3 standby.

 

Please refer to your computer system manual or contact your system manufacture for assistance with BIOS setting adjustments.
Note: we are not responsible to damages to your computer system if BIOS settings are adjusted incorrectly.

 

The power management setup instructions vary depending on the Windows Operating system you are using.
Below are some instructions for configuring the Power management options for Windows 7, Vista and XP.

 

      1. Open the Keyboard control panel.
        • In Windows Vista or Windows 7, Click Start, type keyboard in the Start Search box, and then click Keyboard or Microsoft Keyboard in the Programs list.
        • In Windows XP and earlier versions, click Start, click Run, type Control keyboard, and then click OK.
      2. Open the Keyboard control panel item, as described in Method 1.
      3. Click the Hardware tab, and then click Properties.
      4. Click the Change Settings button

        Note This step requires Administrator access
      5. Click the Power Management tab, and then verify that the, “Allow this device to wake the computer” is enabled.
      6. Click OK, and then click OK again. Top

 

A) Keyboard does not work when the computer resumes from sleep mode unless I unplug and plug back in the USB keyboard.

 

A) There are 2 possible solutions for this issue.

1. The device is not configured to wake the computer.

 

      • From the device manager, navigate to and expand the Keyboards section.
      • Select the device from the list and RT Click, select Properties
      • Navigate to the Power Management tab and ensure that the setting: “Allow this device to wake the computer.” is checked.

       

Note: If this setting is not present, your OS may not support it, or it is disabled in your BIOS.  Steps to checking/updating BIOS settings are below in Solution #2.

 

2. The BIOS is not configured to allow USB devices to wake the computer.  Only perform these steps if method 1 was not successful.

Every computer manufacturer has unique settings in the BIOS, and many users are unfamiliar with these settings.  This is just a general guideline for attempting resolution to this issue via BIOS settings.

Enter the BIOS using the function key displayed while your computer is booting.  Typically the computer displays something similar to “Press F12 to enter Setup”.

Once in the BIOS, look for the section referring to Power Management.  Enable any settings that refer to USB devices allowed to wake computer from suspend, hibernate, sleep, or other power save mode. 

Save your settings, the computer will reboot.

NOTE: You may need to perform Solution #1 steps subsequent to final resolution. Top

 

Q) How do I control the default NumLock function?

 

A) We have seen scenarios when the user needs to disable Numlock either at Pre-Boot or within the Windows O/S.

 

At Pre-boot, Numlock is controlled by the system BIOS. Most computer manufactures allow for the Numlock feature to be Enabled/Disabled from within the system BIOS. This disables the Numlock at the most basic hardware level, prior to the operating system loading.

 

The user may also wish to control Numlock after starting Windows. A Windows Registry adjustment is needed.

 

Please do not modify the Windows Registry unless you are familiar. We are not responsible for any damage to your Operating System when modifying the Windows registry.

 

Please use the following string to adjust the Numlock settings for Windows:
Your System Administrator may need to perform these steps, as it may require Administrator privileges.

 

To disable NUM LOCK before a user logs on, follow these steps:
1.      Run Registry Editor.
2.      Move to HKEY_USERS\.Default\Control Panel\Keyboard.
3.      Change the value for InitialKeyboardIndicators to 0.

 

We have seen issues with Pre-Boot Authentication (PBA) environments with certain computer manufactures (Toshiba) due to the lack of BIOS options for enabling/disabling Numlock at the boot level.

 

We have discovered that the BIOS will send Numlock (ON) calls to the PBA causing the Numlock feature to remain on. This causes the Function enabled 10-Key to be enabled when the user is entering the PBA Password.

 

We have tested this extensively and discovered that it is not a problem with the PBA Client, or the Keyboard, but a limitation caused by the limited BIOS options. Top

 

Q) Computer won't boot or the keyboard is not recognized.

 

A) Make sure the keyboard is connected directly to the computer systems PS/2 or USB port depending on which Keyboard model is being used.

 

We have seen some issues with using a PS/2 to USB adaptor. Please use a PS/2 to USB Converter as is not only changes the Plug type to fit the computer system, it includes smart Circuitry to convert the signals.

 

If you have ruled out the Converter and have tried all possible ports on the computer system, try connecting to a different type of computer to determine if the issue is the computer system or the keyboard.

 

We have received positive feedback from customers using the following Converter:

http://www.amazon.com/Cables4PC-Converter-Cable-Adapter-Laptop/dp/B000Y991XO/ref=sr_1_3?ie=UTF8&s=electronics&qid=1257523129

http://cables4pc.com/goods_detail.php?goodsIdx=144

Top

 

Q) USB Device not detected, or Unknown Device.

 

This is commonly an issue with the motherboard. The motherboard needs to be reset, and will only reset if the computer is completely disconnected from its power source.

To resolve the problem follow these simple steps:

 

Desktop Computer:

1. Shut down Windows
2. Unplug the computer completely from the power source for 1 minute.
3. Plug in and restart Windows

 

Laptop Computer:

1. Shut down Windows
2. Remove the battery from the laptop for one minute.
3. Re-insert the battery and restart Windows.

Top

 

Q) Which operating systems are supported?

 

A) The Goldtouch Adjustable Keyboard, being a based on a standard keyboard layout using standard device drivers, works under the following Operating Systems:

Windows XP

Windows Vista

Windows 7

Windows Server 2003 and 2008

All flavors of Linux

All flavors of Unix Top

 

Q) What are the keyboard specifications?

 

A) Dimensions, specifications, and miscellaneous information below:

 

Width: 151/4 inches
Depth: 7 inches
Height at home row: 30 mm or 11/6 inches
Height: 3.3 lb.


Flat and fully open:
Width: 18 inches
Height maximum: 41/2 inches

 

The key switch life is 10 million keystrokes. 

 

The Goldtouch Keyboard is continuously adjustable in the range 0° to 30°, both horizontally and vertically. Its dimensions vary due to this adjustability.
The keyboard has also been designed to disperse the workload to both left and right hands. On the standard keyboard most of the work is on the right side. The Goldtouch Keyboard has placed some of the keys such as the Home, Insert, End, Page Up, Page down and delete key on the left side to give more balance to the work.

 

Electrical Specifications:

 

Maximum rating D.C 12V(with pulse width of 200usec., duty cycle 1/50), 1mA
Contact bounce less than 10msec
Contact resistance 800. max (200gf pushing)
Insulation resistance 100M.(at D.C.250V)
Withstand voltage A.C.250V. 1minute
Circuit Make contact, 1 circuit

 

Mechanical Specifications:

 

Item Normal key Space key
Operation Force 45g Typical 55g Typical
Maximum Force 50±20g(After test:50±30g) 65±20g(After test:65±30g)
Click Ratio 10g (min) After Test 10g (min) After Test
Full Travel 3.5±0.5mm  
Operating Point 1.0.3.5mm Stroke  

 

Endurance Specifications:

 

Operating Life 10million times (by cam test) 5,000,000 (by Plunger) : 200gf
Operating Temperature .5 ~ 50.
Storage Temperature .20 ~ 60.

 

Unless specified in this specification, refer to the standard specification.(S56-0214)
The provisions mentioned on this specification have priority to the standard specification. Top

 

Q) Where is the Print Screen key on the French Canadian keyboard?

 

A) There is no Print Screen key on the French Canadian keyboard, however, you may use KeyTweak software to re-program any key to operate as the Print Screen function.

 

    1. Download and install KeyTweak.
    2. Run KeyTweak from the Programs --> KeyTweak Program Folder
    3. Select the option: Half Teach Mode
    4. Click Scan a Single Key
    5. Pick any unused key on your keyboard and press it, no specific key is required, however, you should select a key that you do not use for any other function. Commonly, this would be the Menu Key toward the bottom-left of the keyboard.
    6. Select the Destination Key from the dropdown menu - Select Print Screen
    7. You must re-boot the computer in order for the changes to take effect. Top