FAQs - Goldtouch ErgoSecure SC 2.0 Keyboards
This page lists FAQ's for the Goldtouch ErgoSecure 2.0 Smart Card Keyboards for Windows.
- Is the Goldtouch ErgoSecure 2.0 FIPS 201 approved?
- Does the Goldtouch ErgoSecure 2.0 Keyboard require special drivers?
- Does the imbedded smartcard reader require special drivers?
- What are the CAC middleware requirements for Windows Vista?
- Do I need a smart card in order to use the keyboard?
- What kind of smart cards are supported?
- Where may I obtain additional information and technical specs for the embedded reader?
- Are the keyboard keys programmable?
- Is their a Dvorak version of the keyboard?
- Why is the keyboard designed the way it is?
- Where is the Serial Number on the Goldtouch Keyboard?
- How do I know what position to adjust the keyboard to?
- Can I split the Goldtouch Keyboard into two pieces?
- Does the keyboard bounce when adjusted?
- What if I think I have a defective key?
- Pressing a key on the keyboard does not wake the computer.
- How do I control the default NumLock function?
- Computer won't boot or the keyboard is not recognized.
- Which operating systems are supported?
Q) Is the Goldtouch ErgoSecure 2.0 FIPS 201 approved?
Yes, the Goldtouch ErgoSecure is the only adjustable smartcard keyboard available on the FIPS 201 Approved Products list:
http://fips201ep.cio.gov/apl.php Item #236 Top
Q) Does the Goldtouch ErgoSecure Keyboard require special drivers?
A) The Goldtouch Keyboard is a WHQL Certified, Plug and Play device. Windows will automatically detect the device and install Microsoft drivers. Top
Q) Does the imbedded smartcard reader require special drivers?
A) There are 2 driver options for the imbedded smart card reader.
The imbedded smart card reader is supported by the USB CCID driver provided by Microsoft. This driver is supplied by Microsoft as part of the operating system or Windows Updates:
- Windows Server 2003 SP1
- Windows XP SP3
- Windows Vista
- Windows 7
Please visit http://msdn.microsoft.com/en-us/library/aa925922.aspx for more information and downloads.
The chipset manufacturer, SCM Micro provides drivers. The drivers may be downloaded from the SCM Micro website at http://www.scmmicro.com/support/pc-security-support/downloads.html
Select your operating system, and select the model SCR331/SCR351 CCID USB to download the correct driver. Top
Q) What are the CAC middleware requirements for Windows Vista?
A) The smartcard reader requires ActivClient v6.2 on Microsoft Vista. For information on obtaining an ActivClient upgrade and to access additional information, please visit:
http://militarycac.com/notes.htm
Additionally, a support number is provided for each of the military branches to provide technical support for CAC-related issues.
Army 866-738-3222 Navy 800-304-4636 Marines 866-843-6624 Air Force 210-925-2521
Q) Do I need a smart card in order to use the keyboard?
A) No the keyboard functions normally without a smart card. Top
Q) What kind of smart cards are supported?
A) The smartcard reader is PC/SC compliant. The smartcard reader supports ISO 7816 Class A and AB smart cards. This includes most types of Java Cards, MULTOS, .NET, and many proprietary cryptographic card types. Top
Q) Where may I obtain additional information and technical specs for the embedded reader?
A) ErgoSecure SC2.0 utilizes the SCM STC II chip Smart Card reader. This technology is compliant with many crucial existing and emerging banking and IT standards and supports a wide range of e-commerce, authentication, PKI, and network security based applications. The OEM chipset shares specifications with the SCR33xx family of products.
http://www.scmmicro.com/en/products-services/smart-card-readers-terminals/smart-card-reader.html
Q) Are the keyboard keys programmable?
A) The keys only programmable through the use of third party software such as KeyTweak. Goldtouch cannot provide technical support for third-party software. Top
Q) Is their a Dvorak version of the keyboard?
A) No, all Goldtouch keyboards are QWERTY for Latin script. Top
Q) Why is the keyboard designed the way it is?
A) This is an exceptional product designed to be adjusted to suit your individual body requirements, rather than forcing your body to conform to the keyboard. It provides for personal adaptation of the two alphanumeric sections to help you attain relaxation of the muscles and tendons of the hands, wrists, arms and shoulders. In so doing some undesirable awkward postures used in typing can be alleviated.
The Goldtouch Adjustable Keyboard allows for you to arrange your workspace to improve comfort and enhance productivity and efficiency. It has a small footprint and embedded numeric keypad so you don't need to reach as far to access your mouse. Top
Q) Where is the Serial Number on the Goldtouch Keyboard?
A) The serial number is located on the underside of the keyboard. There may be more than one label, so identify the serial number to the right of "S/N" or as a 10-digit code beneath a bar code. For example "8HDY364724". Top
Q) How do I know what position to adjust the keyboard to?
A) Everyone is different and will require different typing positions to suit them and their workstation.
Splay & Ulnar Deviation Adjustment:
There is usually a discrepancy between your shoulder width and keyboard width when you place your fingers on the home row of keys. You compensate by angling your wrists outward (ulnar deviation). Rather than have this happen, the Goldtouch Adjustable Keyboard splits in the horizontal plane (0° to 30°) relieving this awkward posture. The aim is to allow your wrists to be straight which in turn will increase your comfort level.
Lateral Inclination & Pronation Adjustment:
Placing your hands flat on the keys of a keyboard can require considerable muscular effort. This effort can cause fatigue and discomfort. The keyboard is split into segments so that it can be raised in the center to more closely match the natural alignment of the forearm and wrist. Forcing your hands down flat to the keyboard is a hand movement known as pronation. It is the rotation of the right hand in a counter-clockwise direction and clockwise for the left.
Experiment, give yourself time to familiarize yourself with this new posture and fine tune the adjustment until you feel a sense of relaxation in the wrists, forearms, shoulders and neck.
IMPORTANT: After making this adjustment check that your elbows are at 90° and your forearms are horizontal. If they are not, alter your seat or desk height.
Key Ovation provides a separate 18-key numeric keypad for those who need them (click here for Keypad product information). Top
Q) Can I split the Goldtouch Keyboard into two pieces?
A) The Goldtouch Adjustable Keyboard is not designed to be split into separate peices. You should adjust the keyboard vertically and horizontally to fit your particular body type. Separating the Goldtouch keyboard into two pieces voids the product warranty. Top
Q) Does the keyboard bounce when adjusted?
A) No, if the keyboard is properly adjusted, no bounce should be experienced when typing. It is necessary to set the keyboard up to be stable on its four feet to stop any wobble. Pull the locking bar mechanism out. With the right hand lifting the back of the keyboard from underneath, place the left thumb on the Goldtouch logo and pull the handle back into the locked position. Each half needs to be pretty even for it not to rock or bounce. If the keyboard still wobbles, pull the locking bar out again and adjust it slightly until you feel the two halves are stable. Top
Q) What if I think I have a defective key?
A) If the key is not producing any characters or the wrong character, the Keyboard may be defective. Please test the keyboard on another computer system and if it is still experiencing the same results, Please email Support for further assistance.
Q) Pressing a key on the keyboard does not wake the computer.
A)Some Power management Settings in the Computer System BIOS and in combination with Windows Power Management Settings can cause the USB ports to provide limited or insufficient power needed to operate USB devices.
The system BIOS must be configured for S1 suspend mode. The wake key does not work when the BIOS is configured for S3 standby because the keyboard is not powered.
This is normal. The system fans are typically off during S3 standby.
Please refer to your computer system manual or contact your system manufacture for assistance with BIOS setting adjustments.
Note: we are not responsible to damages to your computer system if BIOS settings are adjusted incorrectly.
The power management setup instructions vary depending on the Windows Operating system you are using.
Below are some instructions for configuring the Power management options for Windows 7, Vista and XP.
- Open the Keyboard control panel.
- In Windows Vista or Windows 7, Click Start, type keyboard in the Start Search box, and then click Keyboard or Microsoft Keyboard in the Programs list.
- In Windows XP and earlier versions, click Start, click Run, type Control keyboard, and then click OK.
- Open the Keyboard control panel item, as described in Method 1.
- Click the Hardware tab, and then click Properties.
- Click the Change Settings button
Note This step requires Administrator access- Click the Power Management tab, and then verify that the, “Allow this device to wake the computer” is enabled.
- Click OK, and then click OK again. Top
Q) How do I control the default NumLock function?
A) We have seen scenarios when the user needs to disable Numlock either at Pre-Boot or within the Windows O/S.
At Pre-boot, Numlock is controlled by the system BIOS. Most computer manufactures allow for the Numlock feature to be Enabled/Disabled from within the system BIOS. This disables the Numlock at the most basic hardware level, prior to the operating system loading.
The user may also wish to control Numlock after starting Windows. A Windows Registry adjustment is needed.
Please do not modify the Windows Registry unless you are familiar. We are not responsible for any damage to your Operating System when modifying the Windows registry.
Please use the following string to adjust the Numlock settings for Windows:
Your System Administrator may need to perform these steps, as it may require Administrator privileges.
To disable NUM LOCK before a user logs on, follow these steps:
1. Run Registry Editor.
2. Move to HKEY_USERS\.Default\Control Panel\Keyboard.
3. Change the value for InitialKeyboardIndicators to 0.
We have seen issues with Pre-Boot Authentication (PBA) environments with certain computer manufactures (Toshiba) due to the lack of BIOS options for enabling/disabling Numlock at the boot level.
We have discovered that the BIOS will send Numlock (ON) calls to the PBA causing the Numlock feature to remain on. This causes the Function enabled 10-Key to be enabled when the user is entering the PBA Password.
We have tested this extensively and discovered that it is not a problem with the PBA Client, or the Keyboard, but a limitation caused by the limited BIOS options. Top
Q) Computer won't boot or the keyboard is not recognized.
A) Make sure the keyboard is connected directly to the computer systems PS/2 or USB port depending on which Keyboard model is being used.
We have seen some issues with using a PS/2 to USB adaptor. Please use a PS/2 to USB Converter as is not only changes the Plug type to fit the computer system, it includes smart Circuitry to convert the signals.
If you have ruled out the Converter and have tried all possible ports on the computer system, try connecting to a different type of computer to determine if the issue is the computer system or the keyboard.
We have received positive feedback from customers using the following Converter:
http://cables4pc.com/goods_detail.php?goodsIdx=144
Q) Which operating systems are supported?
A) The Goldtouch Adjustable Keyboard, being a based on a standard keyboard layout using standard device drivers, works under the following Operating Systems:
Windows XP
Windows Vista
Windows 7
Windows Server 2003 and 2008
The imbedded smart card reader may require separate drivers from Microsoft, or from the manufacturer of the reader chipset - SCM Micro.
Check here for driver downloads (smart card / CAC / PIV reader) Top