Two things can cause the most common Bluetooth Issues, your Bluetooth Radio Drivers and your Power Management Settings. If you are experiencing jittery motion, lags, button responsiveness problems or other strangeness, that usually indicates the Bluetooth Radio Drivers on your system. If your devices randomly disconnect and will not re-connect without a system reboot or turning off and back on the peripheral devices, Power Management is the culprit. Power Management settings may also contribute toward lagging and unusual behavior if you are allowing your Bluetooth Radio to sleep. The 3 steps below outline Bluetooth Driver updates, pairing and Power Management Settings.
Validate current Bluetooth Radio Drivers and proper BT Radio function. To do this – Check your Device Manager settings in Control Panel.
You should see the following under Bluetooth Radios. If you are using a 3rd party Bluetooth Dongle you will see Generic Bluetooth Radio and Microsoft Bluetooth Enumerator. If your system has integrated Bluetooth you will see your “OEM/Bluetooth Radio Driver” rather than Generic Bluetooth Driver. In either case, you should see a Bluetooth Radio and the Microsoft Bluetooth Enumerator. Check the driver version under Driver Details.
Please note that Windows Update or Search for latest drivers will not identify the right OEM drivers for your system (i.e., Dell, Lenovo, HP, etc). Therefore clicking Update Driver in Device Manager view will not identify the right OEM drivers for your system. Windows only looks to see if it has a better driver embedded in the original Windows install files or on Microsoft’s support site.
Make sure “Allow this computer to turn off this device to save power” is NOT checked on the Bluetooth Radio (Below)
- To Pair — Double click the Bluetooth icon on your Task Bar, OR, go to Bluetooth Devices in Control Panel.
- Turn the Mouse On.
- Press the Pairing Button on the bottom of the Mouse for 2-3 Seconds until the Red Sensor light is blinking to indicate pairing mode. You may or may not see a light blinking depending on lighting conditions. If you hold for 2-3 seconds, the mouse will be in pairing mode if turned on and batteries are inserted. A paper clip or pen tip works well for this purpose. The pairing button is recessed and very small to prevent pushing it by accident during normal operations, so you need something small to push it down.
- On your computer, click Add a device.
- Follow the instructions on the screen to add the Bluetooth device. NOTE-If your computer does not give you the option to set up without a pairing code, then enter 0000.
- Wait until your computer tells you that it has successfully installed the driver before doing anything with your mouse or keyboard. If you break the process before the device has been fully recognized and the drivers installed it will fail. Your computer will report, “The Device Has Been Successfully Installed” at that point you may proceed.
Device Manager\Mice and other pointing devices, Power Management settings.
Note you may see more than one mouse listed if your laptop or computer has an integrated mouse or another mouse attached…Make sure that all pointing devices under this section are set for Allow This Device to Wake the Computer…
If you are on Windows 10, you may not see the option for “Allow This Device to Wake the Computer” under Mouse and other pointing devices. Microsoft has changed the behavior of input devices for Windows 10 in some cases so they re-connect by default. If you are on Windows 7 or 8/8.1, you should see the option “Allow This Device to Wake the Computer” under the Mice and other pointing devices.
Make sure that Allow this device to wake the computer IS checked….