There are 2 possible solutions for this issue:
1. The device is not configured to wake the computer.
- From the device manager, navigate to and expand the Keyboards section.
- Select the device from the list and Right Click, select Properties
- Navigate to the Power Management tab and ensure that the setting: “Allow this device to wake the computer.” is checked.
Note: If this setting is not present, your OS may not support it, or it is disabled in your BIOS. Steps to checking/updating BIOS settings are below in Solution #2.
2. The BIOS is not configured to allow USB devices to wake the computer. Only perform these steps if method 1 was not successful.
Every computer manufacturer has unique settings in the BIOS, and many users are unfamiliar with these settings. This is just a general guideline for attempting resolution to this issue via BIOS settings.
- Enter the BIOS using the function key displayed while your computer is booting. Typically the computer displays something similar to “Press F2 or Del to enter Setup”.
- Once in the BIOS, look for the section referring to Power Management. Enable any settings that refer to USB devices allowed to wake computer from suspend, hibernate, sleep, or other power save mode.
- Save your settings, the computer will reboot.
NOTE: You may need to perform Solution #1 steps subsequent to final resolution.