If your MAC is experiencing frequent disconnects, your keyboard is producing multiple characters, not responding, sluggish, etc. Please proceed with the steps below or watch the video Bluetooth Basics Part 3: Troubleshooting Bluetooth on a Mac.
If you have upgraded your computer from a previous version of OSX you may need to run the SMC and PRAM reset. These resets are usually suggested when your device is exhibiting the symptoms above. The resets will reconfigure your system’s hardware and software to ensure they are functioning correctly.
1) Check your System Preferences\Bluetooth\Advanced and make sure Allow Bluetooth Devices to Wake Computer is checked.
The SMC and PRAM resets below are particularly important steps if you have upgraded your current OSX from a previous version. You may need to re-pair the keyboard after these steps. Please note that both the SMC and PRAM reset only have 1 instruction set. The multiple SMC instructions cover systems with both removable and non-removable batteries as well as the desktop version….only (1) SMC reset and (1) PRAM reset are necessary.
2) Next, reset your System Manager Controller (see below)
The SMC reset and PRAM are applicable to both Mavericks, Yosemite and El Capitan, particularly if you have upgraded from a previous version of OSX.
This fix alone has worked for some other users: Reset the System Management Controller (SMC) Many users have reported that the SMC and PRAM Resets have corrected connectivity issues.
Resetting the SMC on portables with built-in batteries: 1. Shut down the computer. 2. Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected. 3. On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time. 4. Release all the keys and the power button at the same time. 5. Press the power button to turn on the computer.
Resetting the SMC on Mac portables with a battery you can remove: 1. Shut down the computer. 2. Disconnect the MagSafe power adapter from the computer, if it’s connected. 3. Remove the battery. 4. Press and hold the power button for 5 seconds. 5. Release the power button. 6. Reconnect the battery and MagSafe power adapter. 7. Press the power button to turn on the computer.
Resetting the SMC for Mac Pro, Intel-based iMac, Intel-based Mac mini, or Intel-based Xserve: 1. Shut down the computer. 2. Unplug the computer’s power cord. 3. Wait fifteen seconds. 4. Attach the computer’s power cord. 5. Wait five seconds, then press the power button to turn on the computer.
3) Lastly, you can reset the PRAM. If the SMC Reset did not correct this step will correct it.
- Shut down the computer.
- Press the power button.
- Before the grey screen appears, press the Command, Option, P, and R keys at the same time.
- Hold the keys until your computer restarts and you hear the startup sound a second time.
- Release the keys.
Reboot After the SMC and PRAM reset. You may need to re-pair the device after reset. If so, first, remove the keyboard from your Bluetooth Devices and then run through the items below.
During the Re-Pairing process it is very important with any 3rd party wireless device (not made by Apple) that the device be in pairing mode before you put your Mac in discovery mode. If you put the Mac in discovery mode prior to engaging the pairing button on the keyboard, the results will be random.
On the Mac:
1) Go to System Preferences/Settings
2) Press Connect on your Keyboard
3) Select Bluetooth from the Settings list
4) The Mac automatically goes into search mode when you press Bluetooth.
5) Once your PC has recognized the device, you will be presented with a pairing code. Enter the pairing code on the Bluetooth keyboard and press Enter on the GTP-0044W.
6) Please allow time for your system to automatically install the proper drivers for your new keyboard. This can take up to 60 seconds.