All our products are WHQL compliant so it is plug and play and utilizes native Microsoft Drivers. The mouse will show up in Device Manager as an HID-compliant mouse. Typically a device not staying connected is the result of Power Management settings, if the device is not set to Wake the Computer, it will become idle after sleep or hibernation mode and you will have to turn the device off and then back on to register. If this is happening, it is likely Power Management settings.
Below are instructions for configuring the Power management options for Windows 7, Vista and XP.
- Open the Mouse control panel.
- In Windows Vista or Windows 7, Click Start, type keyboard in the Start Search box, and then click Mouse in the Programs list.
- In Windows XP and earlier versions, click Start, click Run, type Control keyboard, and then click OK.
- Open the Mouse control panel item, 1.
- Click the Hardware tab, and then click Properties.
- Click the Change Settings button. Note This step requires Administrator access.
- Click the Power Management tab, and then verify that the, “Allow this device to wake the computer” is enabled.
- Click OK, and then click OK again.
Further Consideration for Mac Users using Mountain Lion or earlier versions of OSx.
Third-party wireless devices need to be added to user Favorites to re-connect to your Mac after re-starting, or Sleep/Hibernation modes. To do this, follow the steps below.
- Add the mouse to Favorites, Select device name in Devices section of Bluetooth System Preferences, Click the Add to Favorites button – which is available under the cog wheel looking icon, then a red, heart-shaped icon will appear in device’s listing.
- Also make sure under Bluetooth\Advanced that you have “Allow Bluetooth to Wake this Computer” checked.