We designed our Keypad and Keyboards to function together, but only when connected with like connections, e.g., USB Keypad and USB Keyboard, or PS/2 Keypad and PS/2 Keyboard.
If the keypad and keyboard are connected using mismatched connection types, both the keyboard and keypad will function improperly. For best results, please match connections types when using both the Goldtouch Keypad and Goldtouch Keyboards.
If you have like connectors, and are using both a Goldtouch Keyboard and Goldtouch Keypad, in most cases this Numlock behavior is caused by one of two problems:
1) A problem with the computer’s BIOS, check your computer manufacturer’s website to see if there is a System BIOS update. Do not attempt to do a system BIOS update unless you are an experienced IT person. We are not responsible for any issues that may arise and cannot assist with the installation of the BIOS update.
2) If the Numlock key is turning on the feature of the other unit it can be the result of the user plugging the keyboard into the keypad’s side panel USB port, or plugging the keypad into the keyboard’s USB port (older GT keyboard Models only). The keyboard and keypad should be seen as separate and independent devices by your computer and should have no interaction with the other device. The Keyboard and Numeric Keypad’s Numlock feature work completely independently of each other. Do not attempt to plug the keyboard into one of the USB ports located on the sides of the USB keypad, as these ports are intended only for low power devices, like mice, USB memory sticks, or powered USB devices. Doing so may cause the keyboard and keypad to malfunction. Plug the Keyboard and Keypad directly into their own USB ports on your computer.
Description of Normal Numlock behavior:
Keyboard Numlock (ON) = the 10 key on the keyboard will be ON; Right side of the keyboard will become a 10 key numeric keypad.
Keyboard Numlock (OFF) = 10 Key on the keyboard will be OFF; Keyboard will function normally.
Keypad Numlock (ON) = 10 key on the keypad will be ON; Numbers will function
Keypad Numlock (OFF) = 10 key on the Keypad will be OFF; Directional pad will be ON