Bluetooth Comfort Mouse FAQs
Below are answers to our most commonly asked support questions for the popular Bluetooth Comfort Mouse. To reveal an answer, simply click on the question. If you need additional assistance please contact us at firstname.lastname@example.org.
Does the Goldtouch GTM-B require special drivers?
The Goldtouch Mouse is a WHQL Certified, Plug and Play device. Windows will automatically detect the device and install the appropriate Microsoft drivers.
Do I need to use a dongle with the Bluetooth Mouse?
Please note that the Optional Goldtouch Dongle should only be used on systems that do not have native Bluetooth Support. Do not use the optional dongle if your machine already has Bluetooth support. A computer can only support one Bluetooth Receiver, as Bluetooth establishes a one-to-many relationship with multiple devices rather than one-to-one relationship that is typical with a 2.4Ghz wireless dongle.
Before you go to the pairing process, please validate that your computer has, or does not have, Bluetooth support. If your computer already has integrated Bluetooth and it is turned on — when you go to your Task Bar you see the Bluetooth Devices icon which looks like this:
If you don’t see this icon on the Task Bar then check within Control Panel under Device Manager. You will see an “OEM Bluetooth Radio” i.e Intel, Broadcom, etc. and Microsoft Bluetooth Enumerator. (When your system has a Bluetooth Dongle connected, you will see Generic Bluetooth Driver and Microsoft Bluetooth Enumerator.
Please check your computer manufacturer details if you are not sure whether your computer has Bluetooth Support.
My Mouse won’t pair, what am I doing wrong?
Before you go to the pairing process, please validate that your computer has or doesn’t have Bluetooth. See the FAQ, “ Do I need to use a dongle with the Bluetooth Mouse?” for further information.
The most common issues related to pairing are the user not pressing the Paring Button on the bottom of the mouse, or, interrupting the driver installation process before it is complete.
- To Pair ‐Double Click the Bluetooth icon on your Task Bar, OR, go to Bluetooth Devices in Control Panel
- Turn the Mouse On
- Press the Pairing Button on the bottom of the Mouse for 2-3 Seconds until the Red Sensor light is blinking to indicate pairing mode. A paper clip or pen tip works well for this purpose. (The pairing button is recessed and very small to prevent pushing it by accident during normal operations, so you need something small to push it down).
- On your computer, click Add a device.
- Follow the instructions on the screen to add the Bluetooth device.
NOTE‐If your computer does not give you the option to set up without a pairing code, then enter 0000
Are the Mouse Buttons programmable?
The buttons are programmable through the use of the native Windows mouse properties. Go to Control Panel\Mouse to access these features. The native operating system options provide very basic choices such as switching the primary and secondary button. If you need more granular options we recommend the use of third party software such as X-Mouse. Goldtouch cannot provide technical support for third-party software.
My Mouse disconnects after Sleep or Hibernation Mode.
All our products are WHQL compliant so it is plug and play and utilizes native Microsoft Drivers. The mouse will show up in Device Manager as an HID-compliant mouse. Typically a device not staying connected is the result of Power Management settings, if the device is not set to Wake the Computer, it will become idle after sleep or hibernation mode and you will have to turn the device off and then back on to register. If this is happening, it is likely Power Management settings.
Below are instructions for configuring the Power management options for Windows 7, Vista and XP.
- Open the Mouse control panel.
- In Windows Vista or Windows 7, Click Start, type keyboard in the Start Search box, and then click Mouse in the Programs list.
- In Windows XP and earlier versions, click Start, click Run, type Control keyboard, and then click OK.
- Open the Mouse control panel item, 1.
- Click the Hardware tab, and then click Properties.
- Click the Change Settings button. Note This step requires Administrator access.
- Click the Power Management tab, and then verify that the, “Allow this device to wake the computer” is enabled.
- Click OK, and then click OK again.
Further Consideration for Mac Users using Mountain Lion or earlier versions of OSx.
Third-party wireless devices need to be added to user Favorites to re-connect to your Mac after re-starting, or Sleep/Hibernation modes. To do this, follow the steps below.
- Add the mouse to Favorites, Select device name in Devices section of Bluetooth System Preferences, Click the Add to Favorites button – which is available under the cog wheel looking icon, then a red, heart-shaped icon will appear in device’s listing.
- Also make sure under Bluetooth\Advanced that you have “Allow Bluetooth to Wake this Computer” checked.
My Mouse is jittery, erratic, what is causing this?
In most cases these jittering issues are the result of an older Bluetooth Receiver/Radio Drivers, particularly those dating to 2010 or earlier. We use the very latest Bluetooth Chip in the mouse and it is very stable across platforms, however, its performance is still contingent upon the client side drivers. Check your computer manufacturer’s website (we link to some of the most popular sites here) to determine whether you have the latest Bluetooth Drivers, and, we strongly recommend updating the Bluetooth Driver to the latest version. Please reboot your system after driver installation.
If you are using our Optional Bluetooth Dongle, this step in not necessary as the dongle utilizes native Microsoft Drivers for the Broadcom 2.0 Dongle. These drivers are kept up to date by Microsoft and delivered via Windows Update.
I see the mouse in the Bluetooth Devices screen but it is not responding, what is wrong?
This problem is typically the result of interrupting the driver installation process during pairing. If this happens, remove the mouse and re-pair the device. Make sure you give the driver update process enough time to complete.
If you have Windows 7 you should be seeing the installation process spinning away on the Task Bar, then Bluetooth configuration will run on some machines depending on their specific BT driver, and then the mouse will be ready to use. This process can take from 30-60 seconds to complete.
You may also need new batteries.
My batteries aren’t lasting very long, what could cause this?
You may want to look at the mouse pad surface or check whether the mouse is being left flat on the mouse pad when not in use. If the mouse is either hanging over the edge of the mouse pad or placed in an angled position where part of the mouse was on the mouse pad and the other part was resting on the desktop, then the mouse will not sleep. A shiny, reflective surface such as glass can also significantly reduce the battery life due to reflections confusing the sensor. Even a shiny mouse pad… The Bluetooth works well on the Goldtouch Mouse pad.
The mouse will go into sleep mode within several seconds of detection that the sensor is not receiving new data, i.e. the mouse is not moving. If the sensor is unable to detect that it is in a stationary position due to the conditions mentioned above, then the sensor will continue looking for a surface to refer to rather than go into sleep mode. Thus, reducing battery life from months to days…
When traveling with the mouse it is best to shut the power off. Like with a reflective surface, if the mouse is not able to focus on a surface in your travel bag, it will continue searching for a suitable surface to focus on rather than going into Sleep mode.
Which operating systems are supported?
- Windows XP
- Windows Vista
- Windows 7
- Windows 8
- Windows 10
- Windows Server 2003, 2008 and 2012
- Mac OS X 10.4 and later