Ergo Secure 2.0 Smart Card Keyboards FAQs

GTS-0077

Below are answers to our most commonly asked support questions for the Ergo Secure 2.0 Smart Card Keyboards. To reveal an answer, simply click on the question. If you need additional assistance please contact us at support@goldtouch.com.

Is the Goldtouch Ergo Secure 2.0 FIPS 201 approved?

Yes, the Goldtouch ErgoSecure is the only adjustable smartcard keyboard available on the FIPS 201 Approved Products list: https://idmanagement.gov/fips201/

Does the Goldtouch Ergo Secure Keyboard require special drivers?

The Goldtouch Keyboard is a WHQL Certified, plug-and-play device. Windows will automatically detect the device and install Microsoft HID Device drivers. The smart card reader and keyboard are treated as separate devices by your computer and are not dependent on each other for proper function.

Make sure you are logged in as System Administrator the first time you attach the keyboard, and make sure the keyboard is plugged in prior to turning your computer on for the first time.

You cannot proceed with keyboard use until you have logged into the machine at least once as a local administrator with the keyboard plugged in so that the system can recognize it and install the drivers.

Does the embedded smart card reader require special drivers?

There are 2 driver options for the embedded smart card reader.

The embedded smart card reader is supported by the USB CCID driver provided by Microsoft. This driver is supplied by Microsoft as part of the operating system or Windows Updates:
Windows Server 2003 SP1
Windows XP SP3
Windows Vista
Windows 7

Please visit https://docs.microsoft.com/en-us/previous-versions/windows/embedded/aa925922(v=winembedded.60) for more information and downloads.

The chipset manufacturer, Identive Group, provides drivers. The drivers may be downloaded from Identive’s website at https://files.identiv.com/products/smart-card-readers/contact/scr3310v2/SCR3xxx_Driver_Only_Installer_WIN_8.65.zip

Select your operating system, and select the model SCR331/SCR351 CCID USB to download the correct driver.  The current driver download is SCR3xxx_win_installer_V8.52.zip

To Replace the current Smart Card Reader Driver:

Go to Device Manager – Select the Reader – Click Update Driver – Manually select the driver to install, just browse to the folder where you unzipped the files.

Plug-n-play drivers for Windows 10: https://files.identiv.com/products/smart-card-readers/contact/scr3310v2/SCR3xx_driver_ver_4.67.zip

Which operating systems are supported?

The Goldtouch ergonomic keyboard supports Windows PC as well as various flavors of LINUX and UNIX without requiring 3rd party drivers:

Windows 2000
Windows XP
Windows Vista
Windows 7
Windows 8
Windows 10

What are the CAC middleware requirements for Windows Vista?

The smartcard reader requires ActivClient v6.2 or higher on Microsoft Vista. For information on obtaining an ActivClient upgrade and to access additional information, please visit: http://militarycac.com/notes.htm

Additionally, a support number is provided for each of the military branches to provide technical support for CAC-related issues.

Army: 866-738-3222
Navy: 800-304-4636
Marines: 866-843-6624
Air Force: 210-925-2521

Do I need a smart card in order to use the keyboard?

No the keyboard functions normally without a smart card.

What kind of smart cards are supported?

The smartcard reader is PC/SC compliant. The smartcard reader supports ISO 7816 Class A and AB smart cards. This includes most types of Java Cards, MULTOS, .NET, and many proprietary cryptographic card types.

What does the Blue Light on the reader show?

If the device driver is installed correctly the Blue light will be solid on the reader without a card inserted. The light will blink on/off when a card is inserted. The minimum requirement for middleware is ActivClient v6.2 or higher. If the BLUE LIGHT IS ON, the reader driver is installed, make sure you have the latest ActivClient middleware, or equivalent, software installed (v 6.2 or higher).

Computer won’t boot or the keyboard is not recognized.

Make sure the keyboard is connected directly to the computer systems PS/2 or USB port depending on which Keyboard model is being used.

Make sure the 2.0 keyboard is connected when the system is powered on. When we see intermittent or unusual behavior is when the keyboard wasn’t plugged in at boot time. For some reason the BIOS on certain systems needs to recognize the hardware during system post. In cases where the system will not boot with the keyboard plugged in, check the order of your boot devices in the BIOS and make sure you are set to:

Internal Hard drive
CD/DVD Drive
Floppy Drive or USB device.

Since it is possible to boot from a smart card USB device, the system will recognize the keyboard as a bootable device. Make sure your BIOS does not have Boot Device Order set to USB device first or the computer may try to boot from the keyboard as it has an integrated USB hub.

Where may I obtain additional information and technical specs for the embedded reader?

ErgoSecure 2.0 Smart Card Keyboard utilizes the CLOUD 2190F Smart Card Chip reader. This technology is compliant with many crucial existing and emerging banking and IT standards and supports a wide range of e-commerce, authentication, PKI, and network security based applications. The OEM chipset shares specifications with the SCR33xx family of products.  https://shop.goldtouch.com/products/goldtouch-ergosecure-2-0-smart-card-keyboard

Below are links to SCM/Identive Smart Card Drivers. The Goldtouch ErgoSecure 2.0 Smart Card Keyboard is equipped with the CLOUD 2190F Smart Card Chip integrated directly into the keyboard body. Please note that normal keyboard functions are not affected by the smart card reader or smart card reader driver, this information only applies to the smart card reader function of the keyboard.

You can run the full installer (1st link) or do a manual driver update (2nd link). The installer just runs the update, the manual link provides the drivers for manual update.

Link to installer: https://files.identiv.com/products/smart-card-readers/contact/scr3310v2/SCR3xxx_Driver_Only_Installer_WIN_8.65.zip

Link to Windows 10 driver (for installation through plug-n-play): https://files.identiv.com/products/smart-card-readers/contact/scr3310v2/SCR3xx_driver_ver_4.67.zip

Are the Ergo Secure 2.0 Smart Card Keyboards keys programmable?

The keys on the Ergo Secure 2.0 Smart Card Keyboards are only programmable through the use of third party software such as KeyTweak on PC or Double Command on Mac. Goldtouch cannot provide technical support for third-party software.

What are the common key definitions and shortcuts for my keyboard?

For a full list of key definitions and key shortcuts, please see the full list of Key Definitions For Windows QWERTY Keyboard.

Is there a Dvorak version of the keyboard?

No, all Goldtouch keyboards are QWERTY for Latin script.

Why is the keyboard designed the way it is?

This is an exceptional product designed to be adjusted to suit your individual body requirements, rather than forcing your body to conform to the keyboard. It provides for personal adaptation of the two alphanumeric sections to help you attain relaxation of the muscles and tendons of the hands, wrists, arms and shoulders. In so doing some undesirable awkward postures used in typing can be alleviated.

The Goldtouch Adjustable Keyboard allows for you to arrange your workspace to improve comfort and enhance productivity and efficiency. It has a small footprint, with the numeric keypad sold separately, so you don’t need to reach as far to access your mouse. Watch our Video, The New Simple, Part 1: Goldtouch Overview for more information.

Where is the Serial Number on the Goldtouch Keyboard?

The serial number is located on the underside of the keyboard. There may be more than one label, so identify the serial number to the right of “S/N” or as a 10-digit code beneath a bar code. For example “8HDY364724”.

How do I know what position to adjust the keyboard to?

Everyone is different and will require different typing positions to suit them and their workstation. For a complete video demonstration of adjustability see our videos page and watch “The New Simple, Part 2: Setting up your Goldtouch keyboard” or any of “The New Simple” videos found under General Info.

Splay & Ulnar Deviation Adjustment:

There is usually a discrepancy between your shoulder width and keyboard width when you place your fingers on the home row of keys. You compensate by angling your wrists outward (ulnar deviation). Rather than have this happen, the Goldtouch Adjustable Keyboard splits in the horizontal plane (0° to 30°) relieving this awkward posture. The aim is to allow your wrists to be straight which in turn will increase your comfort level.

Lateral Inclination & Pronation Adjustment:

Placing your hands flat on the keys of a keyboard can require considerable muscular effort. This effort can cause fatigue and discomfort. The keyboard is split into segments so that it can be raised in the center to more closely match the natural alignment of the forearm and wrist. Forcing your hands down flat to the keyboard is a hand movement known as pronation. It is the rotation of the right hand in a counter-clockwise direction and clockwise for the left.

Experiment, give yourself time to familiarize yourself with this new posture and fine tune the adjustment until you feel a sense of relaxation in the wrists, forearms, shoulders and neck.

IMPORTANT: After making this adjustment check that your elbows are at 90° and your forearms are horizontal. If they are not, alter your seat or desk height.

Goldtouch provides a separate 18-key numeric keypad for those who need them.

Can I split the Goldtouch Keyboard into two pieces?

The Goldtouch Adjustable Keyboard is not designed to be split into separate pieces. You should adjust the keyboard vertically and horizontally to fit your particular body type. Separating the Goldtouch keyboard into two pieces voids the product warranty.

Does the keyboard bounce when adjusted?

No, if the keyboard is properly adjusted, no bounce should be experienced when typing. It is necessary to set the keyboard up to be stable on its four feet to stop any wobble. Pull the locking bar mechanism out. With the right hand lifting the back of the keyboard from underneath, place the left thumb on the Goldtouch logo and pull the handle back into the locked position. Each half needs to be pretty even for it not to rock or bounce. If the keyboard still wobbles, pull the locking bar out again and adjust it slightly until you feel the two halves are stable.

What if I think I have a defective key?

If the key is not producing any characters or the wrong character, the Keyboard may be defective. Please test the keyboard on another computer system and if it is still experiencing the same results, Please email Support for further assistance.

Pressing a key on the keyboard does not wake the computer.

Some Power management Settings in the Computer System BIOS and in combination with Windows Power Management Settings can cause the USB ports to provide limited or insufficient power needed to operate USB devices.

The system BIOS must be configured for S1 suspend mode. The wake key does not work when the BIOS is configured for S3 standby because the keyboard is not powered. This is normal. The system fans are typically off during S3 standby.

Please refer to your computer system manual or contact your system manufacture for assistance with BIOS setting adjustments.
Note: we are not responsible to damages to your computer system if BIOS settings are adjusted incorrectly.

The power management setup instructions vary depending on the Windows Operating system you are using. Below are some instructions for configuring the Power management options for Windows 8, Windows 7, Vista and XP:

  1. Open the Keyboard control panel.
  2. In Windows Vista or Windows 7, Click Start, type keyboard in the Start Search box, and then click Keyboard or Microsoft Keyboard in the Programs list.
  3. In Windows XP and earlier versions, click Start, click Run, type Control keyboard, and then click OK.
  4. Open the Keyboard control panel item, as described in Method 1.
  5. Click the Hardware tab, and then click Properties.
  6. Click the Change Settings button
    *Note This step requires Administrator access
  7. Click the Power Management tab, and then verify that the, “Allow this device to wake the computer” is enabled.
  8. Click OK, and then click OK again.

What are the most common configuration issues with the GTS-0077?

If you users are experiencing unusual behavior with the keyboard portion of the GTS-0077, it is usually due to 1 of 3 reasons below:

1) The user did not plug the keyboard in prior to turning the computer on. A system Administrator, or equivalent, has not logged into the machine to update the hardware device driver. If you are using a docking station (Applies to Laptop Only) plug the keyboard directly into computer the first time, bypassing the docking station so the drivers can update properly. Then you can plug the keyboard into your docking station for normal use.

2) The user has plugged devices into the keyboards USB ports, such as a numeric keypad. The keyboard must be plugged directly into your computer. The USB ports on the smart card keyboard are provided for convenience should only be used for low-powered USB devices such as a USB memory stick or a mouse. A Standard USB Port only produces .5Va of power, the keyboard takes just over half of that available power, the smart card reader another 25%, leaving just a little power for mice or USB Memory Sticks. If the power capacity of the computer’s USB port is exceeded, the USB devices will not function properly.

3) Smart Card Drivers

The smart card drivers are also WHQL compliant, however, we have seen instances where newer manufacturer drivers are required. Below is a link of newer SCM/Identive http://ehstoday.com/industrial-hygiene/five-steps-improve-ergonomics-office. The driver should work with the newer GTS smart card readers. The Goldtouch ErgoSecure 2.0 Smart Card Keyboard is equipped with the SCM (now Identive) STC II Smart Card Chip Please note that normal keyboard functions are not affected by the smart card reader or smart card reader driver, this information only applies to the smart card reader function of the keyboard.

Link to Installer: https://files.identiv.com/products/smart-card-readers/contact/scr3310v2/SCR3xxx_Driver_Only_Installer_WIN_8.65.zip

The correct file is: SCR3xx_win_installer_V8.52.zip

To Replace the current Smart Card Reader Driver:

Device Manager – Select the Reader – Update Driver – Manually select the drive to install, just browse to the folder where you unzipped the files.

Plug-n-play drivers for Windows 10: https://files.identiv.com/products/smart-card-readers/contact/scr3310v2/SCR3xx_driver_ver_4.67.zip

How do I control the default NumLock function?

We have seen scenarios when the user needs to disable Numlock either at Pre-Boot or within the Windows O/S.

At Pre-boot, Numlock is controlled by the system BIOS. Most computer manufactures allow for the Numlock feature to be Enabled/Disabled from within the system BIOS. This disables the Numlock at the most basic hardware level, prior to the operating system loading.

Essentially it is the system BIOS is telling your keyboard to turn on NUMLOCK at boot time or , when your system comes out of sleep or hibernation mode. On most standard keyboards this feature is never noticeable because the keypad is separately integrated into the keyboard. The Goldtouch keyboard has a keypad integrated into the right side of the keyboard, turning the keyboard itself into the keypad. This can be problematic when trying to enter passwords. Usually the NUMLOCK can be turned off by pushing the NUMLOCK key to get around it at power up or boot time but some BIOS’s do prevent the bypass until the system gets past the initial system POST.

There are two places where the NumLock on/off can be configured. One is in the System BIOS and the other is the system Registry. The ideal change to make is the System Bios, not the Registry, as the BIOS also affects how the computer behaves when coming out of sleep or hibernation mode.

System BIOS Change

Most computer manufactures allow for the Numlock feature to be Enabled/Disabled from within the system BIOS. This disables the Numlock at the most basic hardware level, prior to the operating system loading. System BIOS settings are typically accessed by hitting a certain key (like F2) when the system first comes on (a computer typically has a message on the screen at boot regarding which key, or key combination, to press to enter Bios Settings/System Configuration), this is where your NumLock setting is coming from. Each manufacturer is different so you may need to refer to the machine’s manual for BIOS configuration options for the exact process. There will be a setting under your BIOS/Peripherals/Keyboard that sets whether NumLock is on or off at system boot. The only options are typically NumLock On or NumLock off. These options are reapplied after the system comes out of sleep mode so changing the BIOS is the best option available.

Registry Update (Use this option only if turning off the NumLock feature in System BIOS above does not work).

The second place the Numlock can be set is in the Operating System which you will note, turns on the Numlock after Windows start (you see the Windows Login screen). To configure the NumLock feature within Windows use the following procedure.

Please do not modify the Windows Registry unless you are familiar. We are not responsible for any damage to your Operating System when modifying the Windows registry.

Please use the following string to adjust the Numlock settings for Windows:

Your System Administrator may need to perform these steps, as it may require Administrator privileges.

To disable NUM LOCK before a user logs on, follow these steps:
Run Registry Editor.
Move to HKEY_USERS\.Default\Control Panel\Keyboard.
Change the value for InitialKeyboardIndicators to 0.

We have seen issues with Pre-Boot Authentication (PBA) environments with certain computer manufactures (Toshiba) due to the lack of BIOS options for enabling/disabling Numlock at the boot level.

We have discovered that the BIOS will send Numlock (ON) calls to the PBA causing the Numlock feature to remain on. This causes the Function enabled 10-Key to be enabled when the user is entering the PBA Password.

We have tested this extensively and discovered that it is not a problem with the PBA Client, or the Keyboard, but a limitation caused by the limited BIOS options.