Go! Travel Keyboards FAQs

GTP-0055 & GTP-0055W

Below are answers to our most commonly asked support questions on our Go! Travel Keyboards. To reveal an answer, simply click on the question. If you need additional assistance please contact us at support@goldtouch.com.

Common Beginner Bluetooth Questions

For those of you that are new to Bluetooth and would like to understand how it works, look no further! Think of your integrated Bluetooth Radio as a Radio Tower and your Bluetooth Device as a car Radio, in reverse. The Radio Tower is the main input device into your computer while your Bluetooth Devices are transmitting information to the tower, your Bluetooth Radio. The commonality between these scenarios is that in both cases — the tower and your Bluetooth Radio — are the most important factors in determining how your devices are working and responding. Your car radio would not work properly if the radio station you were listening to had a bad transmission tower. The same is true of your computer if it has an improperly functioning radio due to faulty and outdated drivers — your paired devices will not work properly. This is why the most common causes for Bluetooth related performance issues on Windows Operating System are outdated system drivers.

Make sure if your system has an integrated Bluetooth Radio that you have the latest OEM drivers installed. These Drivers are available on your computer manufacturer’s site. We have a few of them listed here for quick access. Please note that Windows Update will not identify or install these drivers, they must be downloaded directly from your computer manufacturer’s support site.

We have some very good videos on Bluetooth Basics that are available on our Support Site:

Bluetooth Basics 1: Intro to Bluetooth and Radio Drivers

Bluetooth Basics 2: Updating drivers and power management

Bluetooth Basics 3: Troubleshooting Bluetooth on a Mac

Also we have some specific instructional and troubleshooting videos on pairing Bluetooth Keyboard and Mice to your PC or Mac:

How to connect a Bluetooth keyboard to Windows 10
How to pair your Go!2 Mobile Keyboard with Mac OS

How to pair your Bluetooth mouse in Windows 10
How to pair your Bluetooth mouse in Mac OS

See our Support Page FAQs for more information on how to update your computer’s Bluetooth Drivers or email support@goldtouch.com for further information.

How do I switch the keyboard between PC and Mac modes?

The instructions are printed on the inside lid covers for the Go Travel Keyboard.

PC to MAC: Left-Ctrl/Option + Left-Alt (white) + Left-Shift + Down Arrow Key (on right side)

MAC to PC: Left-Ctrl/Option + Left-Ctrl (green Ctrl Key) + Left-Shift + Up Arrow Key (on the right side)

GTP-0055 PC-Mac Switch

Note: Switch the keyboard from MAC to PC mode before unplugging the Go from your MAC because if the keyboard is in MAC mode your PC may not recognize it immediately.  Keyboard requires MAC OS v10.4 or higher.

I hit a key combination and now my keyboard is not working correctly?

If you are on a PC and discover your Ctrl, ALT or other keys are not responding correctly you have probably switched the keyboard into MAC mode. See above instruction for switching from MAC to PC mode.

If you are an Apple user and your multimedia, or other Apple specific keys aren’t working, you have likely switched to PC mode. Follow the instructions above for switching from PC to MAC mode.

Are the Go! Travel Keyboards keys programmable?

The keys on the Go! Travel Keyboards are only programmable through the use of third party software such as KeyTweak on PC or Double Command on Mac. Goldtouch cannot provide technical support for third-party software.

How do I connect the Go! Travel Keyboard to my computer?

Please use the following directions to connect your Go! Travel keyboard:

  1. Slide off protective covers, turn them over and slide them into the lower groove of each side of the keyboard.
  2. Turn off your computer.
  3. Connect the keyboard directly into your computer’s USB port.
  4. Restart your computer.

How do I use my Go! keyboard on top of my laptop / notebook?

Please use the following directions:

  1. Remove the protective covers, turn them over and slide them into the lower groove of each side of the keyboard. The rubber strip will provide you with additional stability.
  2. Adjust your keyboard to your comfort height and splay.
  3. Place keyboard on top of notebook keys (note: rubber backing prevents keyboard from slipping off notebook).

What USB devices can I plug into the Go Travel keyboard’s USB ports?

The purpose of the USB port on the side of the Go Travel Keyboard is for convenience to plug in low power USB devices such as a memory stick, mouse, or other low-powered USB device. Plugging devices into the GO keyboard other than very low power devices like a USB memory stick causes power consumption in excess of the power available via a USB port (5VA). This is a USB power limitation, not a specific limitation of the device.

USB ports have limited power available so when you plug in or chain two higher power devices to a single USB Port, you will exceed the available power of your computer’s USB port which will generally cause both devices to malfunction or fail.

General rule of thumb is to always plug your keyboard directly into your computer’s USB port and limit the types of devices that you plug into the Go.

Is there a Dvorak version of the Go! Travel Keyboard?

No, all Goldtouch keyboards are QWERTY for Latin script.

Windows Keyboard Shortcuts

For a full list of key definitions and key shortcuts, please click Key Definitions For Windows QWERTY Keyboard.

Why is the keyboard designed the way it is?

This is an exceptional product designed to be adjusted to suit your individual body requirements, rather than forcing your body to conform to the keyboard. It provides for personal adaptation of the two alphanumeric sections to help you attain relaxation of the muscles and tendons of the hands, wrists, arms and shoulders. In so doing some undesirable awkward postures used in typing can be alleviated.

The Goldtouch Adjustable Keyboard allows for you to arrange your workspace to improve comfort and enhance productivity and efficiency. It has a small footprint and embedded numeric keypad so you don’t need to reach as far to access your mouse. Watch our Video, The New Simple, Part 1: Goldtouch Overview for more information.

Where is the Serial Number on the Goldtouch Keyboard?

The serial number is located on the underside of the keyboard. There may be more than one label, so identify the serial number to the right of “S/N” or as a 10-digit code beneath a bar code. For example “8HDY364724”.

How do I know what position to adjust the keyboard to?

Everyone is different and will require different typing positions to suit them and their workstation. For a complete video demonstration of adjustability see our videos page and watch “The New Simple, Part 2: Setting up your Goldtouch keyboard” or any of “The New Simple” videos found under General Info.

Splay & Ulnar Deviation Adjustment:

There is usually a discrepancy between your shoulder width and keyboard width when you place your fingers on the home row of keys. You compensate by angling your wrists outward (ulnar deviation). Rather than have this happen, the Goldtouch Adjustable Keyboard splits in the horizontal plane (0° to 30°) relieving this awkward posture. The aim is to allow your wrists to be straight which in turn will increase your comfort level.

Lateral Inclination & Pronation Adjustment:

Placing your hands flat on the keys of a keyboard can require considerable muscular effort. This effort can cause fatigue and discomfort. The keyboard is split into segments so that it can be raised in the center to more closely match the natural alignment of the forearm and wrist. Forcing your hands down flat to the keyboard is a hand movement known as pronation. It is the rotation of the right hand in a counter-clockwise direction and clockwise for the left.

Experiment, give yourself time to familiarize yourself with this new posture and fine tune the adjustment until you feel a sense of relaxation in the wrists, forearms, shoulders and neck.

IMPORTANT: After making this adjustment check that your elbows are at 90° and your forearms are horizontal. If they are not, alter your seat or desk height.

Goldtouch provides a separate 18-key numeric keypad for those who need them.

Can I split the Goldtouch Keyboard into two pieces?

The Goldtouch Adjustable Keyboard is not designed to be split into separate pieces. You should adjust the keyboard vertically and horizontally to fit your particular body type. Separating the Goldtouch keyboard into two pieces voids the product warranty.

Does the keyboard bounce when adjusted?

No, if the keyboard is properly adjusted, no bounce should be experienced when typing. It is necessary to set the keyboard up to be stable on its four feet to stop any wobble. Pull the locking bar mechanism out. With the right hand lifting the back of the keyboard from underneath, place the left thumb on the Goldtouch logo and pull the handle back into the locked position. Each half needs to be pretty even for it not to rock or bounce. If the keyboard still wobbles, pull the locking bar out again and adjust it slightly until you feel the two halves are stable.

What if I think I have a defective key?

If the key is not producing any characters or the wrong character, the Keyboard may be defective. Please test the keyboard on another computer system and if it is still experiencing the same results, Please email Support for further assistance.

Pressing a key on the keyboard does not wake the computer.

Some Power management Settings in the Computer System BIOS and in combination with Windows Power Management Settings can cause the USB ports to provide limited or insufficient power needed to operate USB devices.

The system BIOS must be configured for S1 suspend mode. The wake key does not work when the BIOS is configured for S3 standby because the keyboard is not powered. This is normal. The system fans are typically off during S3 standby.

Please refer to your computer system manual or contact your system manufacture for assistance with BIOS setting adjustments.
Note: we are not responsible to damages to your computer system if BIOS settings are adjusted incorrectly.

The power management setup instructions vary depending on the Windows Operating system you are using. Below are some instructions for configuring the Power management options for Windows 7, Vista and XP.

  1. Open the Keyboard control panel.
  2. In Windows Vista or Windows 7, Click Start, type keyboard in the Start Search box, and then click Keyboard or Microsoft Keyboard in the Programs list.
  3. In Windows XP and earlier versions, click Start, click Run, type Control keyboard, and then click OK.
  4. Open the Keyboard control panel item, as described in Method 1.
  5. Click the Hardware tab, and then click Properties.
  6. Click the Change Settings button
    *Note This step requires Administrator access
  7. Click the Power Management tab, and then verify that the, “Allow this device to wake the computer” is enabled.
  8. Click OK, and then click OK again.

How do I control the default NumLock function?

We have seen scenarios when the user needs to disable Numlock either at Pre-Boot or within the Windows O/S.

At Pre-boot, Numlock is controlled by the system BIOS. Most computer manufactures allow for the Numlock feature to be Enabled/Disabled from within the system BIOS. This disables the Numlock at the most basic hardware level, prior to the operating system loading.

Essentially it is the system BIOS is telling your keyboard to turn on NUMLOCK at boot time or , when your system comes out of sleep or hibernation mode. On most standard keyboards this feature is never noticeable because the keypad is separately integrated into the keyboard. The Goldtouch keyboard has a keypad integrated into the right side of the keyboard, turning the keyboard itself into the keypad. This can be problematic when trying to enter passwords. Usually the NUMLOCK can be turned off by pushing the NUMLOCK key to get around it at power up or boot time but some BIOS’s do prevent the bypass until the system gets past the initial system POST.

There are two places where the NumLock on/off can be configured. One is in the System BIOS and the other is the system Registry. The ideal change to make is the System Bios, not the Registry, as the BIOS also affects how the computer behaves when coming out of sleep or hibernation mode.

System BIOS Change

Most computer manufactures allow for the Numlock feature to be Enabled/Disabled from within the system BIOS. This disables the Numlock at the most basic hardware level, prior to the operating system loading. System BIOS settings are typically accessed by hitting a certain key (like F2) when the system first comes on (a computer typically has a message on the screen at boot regarding which key, or key combination, to press to enter Bios Settings/System Configuration), this is where your NumLock setting is coming from. Each manufacturer is different so you may need to refer to the machine’s manual for BIOS configuration options for the exact process. There will be a setting under your BIOS/Peripherals/Keyboard that sets whether NumLock is on or off at system boot. The only options are typically NumLock On or NumLock off. These options are reapplied after the system comes out of sleep mode so changing the BIOS is the best option available.

Registry Update (Use this option only if turning off the NumLock feature in System BIOS above does not work).

The second place the Numlock can be set is in the Operating System which you will note, turns on the Numlock after Windows start (you see the Windows Login screen). To configure the NumLock feature within Windows use the following procedure.

Please do not modify the Windows Registry unless you are familiar. We are not responsible for any damage to your Operating System when modifying the Windows registry.

Please use the following string to adjust the Numlock settings for Windows (Please note: Your System Administrator may need to perform these steps, as it may require Administrator privileges.):

To disable NUMLOCK before a user logs on, follow these steps:
Run Registry Editor.
Move to HKEY_USERS\.Default\Control Panel\Keyboard.
Change the value for InitialKeyboardIndicators to 0.

We have seen issues with Pre-Boot Authentication (PBA) environments with certain computer manufactures (Toshiba) due to the lack of BIOS options for enabling/disabling Numlock at the boot level.

We have discovered that the BIOS will send Numlock (ON) calls to the PBA causing the Numlock feature to remain on. This causes the Function enabled 10-Key to be enabled when the user is entering the PBA Password.

We have tested this extensively and discovered that it is not a problem with the PBA Client, or the Keyboard, but a limitation caused by the limited BIOS options.

Computer won’t boot or the keyboard is not recognized.

Make sure the keyboard is connected directly to the computer systems PS/2 or USB port depending on which Keyboard model is being used.

We have seen some issues with using a PS/2 to USB adaptor. Please use a PS/2 to USB Converter as it not only changes the Plug type to fit the computer system, it includes smart circuitry to convert the signals.

If you have ruled out the Converter and have tried all possible ports on the computer system, try connecting to a different type of computer to determine if the issue is the computer system or the keyboard.

We have received positive feedback from customers using the following Converter:
https://amazon.com/Cables4PC-Converter-Cable-Adapter-Laptop/dp/B000Y991XO/ref=sr_1_3?ie=UTF8&s=electronics&qid=1257523129

USB Device not detected, or Unknown Device.

This is commonly an issue with the motherboard. The motherboard needs to be reset, and will only reset if the computer is completely disconnected from its power source.

To resolve the problem follow these simple steps:

Desktop Computer:

  1. Shut down Windows
  2. Unplug the computer completely from the power source for 1 minute.
  3. Plug in and restart Windows

Laptop Computer:

  1. Shut down Windows
  2. Remove the battery from the laptop for one minute.
  3. Re-insert the battery and restart Windows.

Which operating systems are supported?

The Goldtouch Go! Travel Keyboard, based on a standard keyboard layout using standard device drivers, works under the following Operating Systems:

Windows XP
Windows Vista
Windows 7
Windows 8
Windows 10
Windows Server 2003 and 2008
Mac OS X 10.4 and later