Goldtouch Go!2 Mobile Keyboard FAQ’s

GTP-0044W

Below are answers to our most commonly asked support questions on our Go!2 Mobile Keyboard, part GTP-0044W. To reveal an answer, simply click on the question. If you need additional assistance please contact us at support@goldtouch.com.

How do I switch the keyboard between PC and MAC modes?

To choose between PC and Mac mode, please use the switch on the back of the keyboard to select your operating system. Please note, keyboard are in PC mode by default.

Windows Device Troubleshooting

Two things can cause the most common Bluetooth Issues, your Bluetooth Radio Drivers and your Power Management Settings. If you are experiencing key stuttering, key buffering, lag, repeats or other strangeness, that usually indicates the Bluetooth Radio Drivers on your system. If your devices randomly disconnect and will not re-connect without a system reboot or turning off and back on the peripheral devices, Power Management is the culprit. Power Management settings may also contribute toward lagging and unusual behavior if you are allowing your Bluetooth Radio to sleep. The 3 steps below outline Bluetooth Driver updates, pairing and Power Management Settings.

Step 1)

Validate current Bluetooth Radio Drivers and proper BT Radio function. To do this – Check your Device Manager settings in Control Panel.
You should see the following under Bluetooth Radios. If you are using a 3rd party Bluetooth Dongle you will see Generic Bluetooth Radio and Microsoft Bluetooth Enumerator. If your system has integrated Bluetooth you will see your “OEM/Bluetooth Radio Driver” rather than Generic Bluetooth Driver. In either case, you should see a Bluetooth Radio and the Microsoft Bluetooth Enumerator. Check the driver version under Driver Details.

Please note that Windows Update or Search for latest drivers will not identify the right OEM drivers for your system (i.e., Dell, Lenovo, HP, etc). Therefore clicking Update Driver in Device Manager view will not identify the right OEM drivers for your system. Windows only looks to see if it has a better driver embedded in the original Windows install files or on Microsoft’s support site.

Validate current Bluetooth Radio Drivers

Step 2)

Make sure “Allow this computer to turn off this device to save power” is NOT checked on the Bluetooth Radio (Below)

verify Bluetooth settings are correct

Step 3)

Pairing Process (You may or may not have to re-pair after Bluetooth Radio Driver updates.)
Pair the keyboard, This can take up to 60 seconds. If you do not wait for the drivers to update, the device will be visible but will not work.

  1. Turn on keyboard, Make sure the slider switch on the back of the keyboard is set to PC mode, not Mac mode.
  2. Press the Connect button on the back of the keyboard, the blue pairing light on the keyboard status bar will blink when the keyboard is in pairing mode.
  3. Immediately after pressing the Connect button on the keyboard, Click Add A Device Under Devices and Printers.
  4. Choose the Goldtouch Bluetooth Keyboard when it appears on the screen, click Next.
  5. Once your PC has recognized the device, you will be presented with a pairing code. Enter the pairing code on the GTP-0044W Bluetooth keyboard and press Enter on the GTP-0044W.
  6. Please allow time for your system to automatically install the proper drivers for your new keyboard.   This can take up to 60 seconds.  If you do not wait for the drivers to update, the device will be visible but will not work.

Your computer will report, “The Device Has Been Successfully Installed” at that point you may proceed.

Step 4)

Next, Under the Keyboard devices.  Note you may see more than one keyboard listed if your system  has another keyboard connected…Make sure that all devices under this sections are set for Allow This Device to Wake the computer..

Make sure that Allow this device to wake the computer IS checked….

match keyboard settings with Bluetooth

Windows Prompting for Passcode or PIN when Pairing GTP-0044W

No Passcode Generated by Windows (If your computer is prompting you for a Passcode or PIN) Only 1 of the methods below is needed, Normally we recommend starting with Option 3 and if that doesn’t force the passcode go to Option 2. Option 2 generally works for most situations.

The keyboard pairing process asking for a PIN is a Windows 8/10 bug that causes this prompting for Passcode or PIN, Windows should generate one automatically. In some cases, other configuration issues can cause this problem so we do want to make sure you have the latest Bluetooth Driver. As a first step make sure your computer has the latest Bluetooth Radio Drivers. These instructions are listing under the Windows Device Troubleshooting FAQ.

If you have a laptop, use the laptop keyboard, you only need a USB keyboard if using a desktop.

Please note whether your computer is asking for a PIN or Passcode, Windows may ask for either of these two options. PIN will be 4 digits, Passcode will be 8 digits. Unfortunately, the work-around for this Windows bug is quite finicky so may take a few tries before it works. Make sure to note the alternative instruction highlighted below as well.

In this case it is more likely the 2nd option is going to work.

Your laptop or USB keyboard steps are outlined Green,

The inputs for the GTP-0044W are outlined Blue.

No Passcode Generated by Windows (Option 1)

Connect a USB Keyboard or use your integrated Laptop keyboard (if you have one).

When the computer prompts you for a PIN do the following:

On the USB keyboard, input “0000” (no enter), and touch “add.” If your computer is asking for a passcode, enter an 8 digit code, Pin a 4 digit code.

Then on the physical keyboard (GTP-0044W), input “0000” + Enter.

It should make start connecting.

The UI changes into connecting view. But it already connected.

You can test with pushing “Windows Key” on the physical keyboard.

After connected, both LED on keyboard was automatically turned off. It is still working normally.

No Passcode Generated by Windows (Option 2)

When the screen pops out to put PIN just type a 4 digit number on your laptop keyboard and click connect or next

Immediately enter the same 4 digit PIN code on your GTP-0044W Bluetooth keyboard and press enter/return.

Once this is done successfully, it usually clears up whatever underlying problem is causing your system to ask for a PIN or Passcode rather than generating one like it is supposed to.

This should resolve, please do not hesitate to contact us with any further questions or issues. Please tell me at what point the process above is failing (if it fails) and what specific message you are receiving at that point

No Passcode Generated by Windows (Option 3)

Option 3 forces Windows to generate a pairing code. This works when Windows keeps asking for a PIN or Passcode but no matter what you enter it will no longer pair.

Go to Windows Start and type in “devicepairingwizard”

Start -> Run -> devicepairingwizard

Select your keyboard, click next

Click ‘or enter a code’ link below

On this screen a numeric code will be presented

Quickly type in the code you see on the Wireless Keyboard and press Enter

If successful it will install configure drivers and pair.

Mac Device Troubleshooting

If your MAC is experiencing frequent disconnects, your keyboard is producing multiple characters, not responding, sluggish, etc. Please proceed with the steps below or watch the video Bluetooth Basics Part 3: Troubleshooting Bluetooth on a Mac.

If you have upgraded your computer from a previous version of OSX you may need to run the SMC and PRAM reset. These resets are usually suggested when your device is exhibiting the symptoms above. The resets will reconfigure your system’s hardware and software to ensure they are functioning correctly.

1)       Check your System Preferences\Bluetooth\Advanced and make sure Allow Bluetooth Devices to Wake Computer is checked.

mac-device-troubleshooting

The SMC and PRAM resets below are particularly important steps if you have upgraded your current OSX from a previous version.   You may need to re-pair the keyboard after these steps.   Please note that both the SMC and PRAM reset only have 1 instruction set.  The multiple SMC instructions cover systems with both removable and non-removable batteries as well as the desktop version….only (1) SMC reset and (1) PRAM reset are necessary.

2)      Next, reset your System Manager Controller (see below)

The SMC reset and PRAM are applicable to both Mavericks, Yosemite and El Capitan, particularly if you have upgraded from a previous version of OSX.

This fix alone has worked for some other users: Reset the System Management Controller (SMC)  Many users have reported that the SMC and PRAM Resets have corrected connectivity issues.

Resetting the SMC on portables with built-in batteries: 1. Shut down the computer. 2. Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected. 3. On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time. 4. Release all the keys and the power button at the same time. 5. Press the power button to turn on the computer.

Resetting the SMC on Mac portables with a battery you can remove: 1. Shut down the computer. 2. Disconnect the MagSafe power adapter from the computer, if it’s connected. 3. Remove the battery. 4. Press and hold the power button for 5 seconds. 5. Release the power button. 6. Reconnect the battery and MagSafe power adapter. 7. Press the power button to turn on the computer.

Resetting the SMC for Mac Pro, Intel-based iMac, Intel-based Mac mini, or Intel-based Xserve: 1. Shut down the computer. 2. Unplug the computer’s power cord. 3. Wait fifteen seconds. 4. Attach the computer’s power cord. 5. Wait five seconds, then press the power button to turn on the computer.

3)      Lastly, you can reset the PRAM.   If the SMC Reset did not correct this step will correct it.

Resetting PRAM

  1. Shut down the computer.
  2. Press the power button.
  3. Before the grey screen appears, press the Command, Option, P, and R keys at the same time.
  4. Hold the keys until your computer restarts and you hear the startup sound a second time.
  5. Release the keys.

Reboot After the SMC and PRAM reset.    You may need to re-pair the device after reset.     If so, first, remove the keyboard from your Bluetooth Devices and then run through the items below.

Re-Pairing

During the Re-Pairing process it is very important with any 3rd party wireless device (not made by Apple) that the device be in pairing mode before you put your Mac in discovery mode. If you put the Mac in discovery mode prior to engaging the pairing button on the keyboard, the results will be random.

On the Mac:

1)       Go to System Preferences/Settings

2)      Press Connect on your Keyboard

3)      Select Bluetooth from the Settings list

4)      The Mac automatically goes into search mode when you press Bluetooth.

5)      Once your PC has recognized the device, you will be presented with a pairing code. Enter the pairing code on the Bluetooth keyboard and press Enter on the GTP-0044W.

6)      Please allow time for your system to automatically install the proper drivers for your new keyboard.   This can take up to 60 seconds.

Common Beginner Bluetooth Questions

For those of you that are new to Bluetooth and would like to understand how it works, look no further! Think of your integrated Bluetooth Radio as a Radio Tower and your Bluetooth Device as a car Radio, in reverse. The Radio Tower is the main input device into your computer while your Bluetooth Devices are transmitting information to the tower, your Bluetooth Radio. The commonality between these scenarios is that in both cases — the tower and your Bluetooth Radio — are the most important factors in determining how your devices are working and responding. Your car radio would not work properly if the radio station you were listening to had a bad transmission tower. The same is true of your computer if it has an improperly functioning radio due to faulty and outdated drivers — your paired devices will not work properly. This is why the most common causes for Bluetooth related performance issues on Windows Operating System are outdated system drivers.

Make sure if your system has an integrated Bluetooth Radio that you have the latest OEM drivers installed. These Drivers are available on your computer manufacturer’s site. We have a few of them listed here for quick access. Please note that Windows Update will not identify or install these drivers, they must be downloaded directly from your computer manufacturer’s support site.

We have some very good videos on Bluetooth Basics that are available on our Support Site:

Bluetooth Basics 1: Intro to Bluetooth and Radio Drivers

Bluetooth Basics 2: Updating drivers and power management

Bluetooth Basics 3: Troubleshooting Bluetooth on a Mac

Also we have some specific instructional and troubleshooting videos on pairing Bluetooth Keyboard and Mice to your PC or Mac:

How to connect a Bluetooth keyboard to Windows 10
How to pair your Go!2 Mobile Keyboard with Mac OS

How to pair your Bluetooth mouse in Windows 10
How to pair your Bluetooth mouse in Mac OS

See our Support Page FAQs for more information on how to update your computer’s Bluetooth Drivers or email support@goldtouch.com for further information.

Are the GTP-0044W keyboard keys programmable?

The keys on the GTP-0044W keyboard are only programmable through the use of third party software such as KeyTweak on PC or Double Command on Mac. Goldtouch cannot provide technical support for third-party software.

How do I use the FN features on my Go!2 Wireless Keyboard?

To activate the FN (Function) features on your Goldtouch Go!2 Wireless Keyboard, press and hold the FN key, and select the following Function Features, outlined in blue (for PC) and yellow (for Mac):

Go2 FN Fuction Features

Can I use my Go!2 keyboard on top of my laptop / notebook?

Yes, please use the following setup instructions as a guide:

  1. For placement on a laptop, the rubber pads will provide you with additional stability.
  2. Adjust your keyboard to your comfort height and splay.
  3. Place keyboard in such a way that it rests on the top cover area surrounding y (note: rubber backing prevents keyboard from slipping off laptop). Do not set the keyboard on top of your laptop’s keys, set the keyboard in such a way that it rests on the top cover area surrounding your laptop’s keyboard, so that it is not pressing any functional keys on your laptop.

What USB devices can I plug into the Wireless Go!2 Travel keyboard’s USB ports?

The purpose of the micro USB port on the side of the Go!2 Wireless Mobile Keyboard is ONLY for charging. The USB charging cord does not provide connectivity for the device or for any other device.

Is there a Dvorak version of the Go! Travel Keyboard?

No, all Goldtouch keyboards are QWERTY for Latin script.

Why is the keyboard designed the way it is?

This is an exceptional product designed to be adjusted to suit your individual body requirements, rather than forcing your body to conform to the keyboard. It provides for personal adaptation of the two alphanumeric sections to help you attain relaxation of the muscles and tendons of the hands, wrists, arms and shoulders. In so doing some undesirable awkward postures used in typing can be avoided or alleviated.

The Goldtouch Adjustable Keyboard allows for you to arrange your workspace to improve comfort and enhance productivity and efficiency. It has a small footprint and embedded numeric keypad so you don’t need to reach as far to access your mouse. Watch our Video, The New Simple, Part 1: Goldtouch Overview for more information.

Where is the Serial Number on the Goldtouch Keyboard?

The serial number is located on the underside of the keyboard. It is the 10-digit code, following the part number, located beneath a bar code. For example “3290000123”.

How do I know what position to adjust the keyboard to?

We recommend that you follow the below adjustment guides to help you setup your Goldtouch Keyboard:

See our video demonstration on how to properly adjust your Goldtouch keyboard here.

Step One, dialing in personalized comfort.

A leading contributing factor to the development of computer-related repetitive strain injuries is the flat standard keyboard, which places the forearm and wrist in awkward positions for long periods of time.

  1. Your first adjustment of your new Goldtouch Go!2 Mobile Keyboard is to adjust the keyboard to straighten your wrists and forearm along the horizontal plane. Start by releasing the latch on the top of the keyboard.
  2. Now, move the segments until the angle of each panel matches the natural line created by your fingers across the center row of keys when both your wrists and forearms are straight.
  3. This first individual adjustment will correct for undue pressure caused in the wrist and forearm when typing on a normal keyboard.
  4. When you’ve established the correct angle, lock the lever down.

NOTE: Goldtouch recommends you work in this position for a few days until you’re comfortable with the split of the panels, compared to your previous keyboard.

Step Two, go Vertical!

Your next adjustment is to correct the inward turn of your wrists or pronation.

  1. First, let’s find your tent angle. Start by grasping a pen in your hand with your palm facing down.
  2. Now, relax and rotate your arm (clockwise if the pen is in your right hand, counter- clockwise if you are left handed) until you feel a release in pressure — this angle 
is usually between 7 and 15 degrees. Congratulations. You’ve found your tenting angle.
  3. Release the latch on the top of the keyboard.
  4. Lift the segments by grasping the segments near the center – close to the ball and replicate the angle you found earlier. Don’t forget to keep your split angle as part of this final adjustment. Once you’ve made this final adjustment, lock to the lever back into position. You may find that over a period of time, these two angles may change. Feel free to continue adjusting the keyboard to dial-in your own personal split and tent angle for greatest comfort.

NOTE: Always ensure that your fingers or other foreign objects are not in between the keyboard and the locking handle when closing the lever. It’s important NOT to over-adjust the keyboard.

Can I split the Goldtouch Keyboard into two pieces?

The Goldtouch Adjustable Keyboard is not designed to be split into separate pieces. You should adjust the keyboard vertically and horizontally to fit your particular body type. Separating the Goldtouch keyboard into two pieces voids the product warranty.

Does the keyboard bounce when adjusted?

No, if the keyboard is properly adjusted, no bounce should be experienced when typing. It is necessary to set the keyboard up to be stable on its four feet to stop any wobble. Pull the locking bar mechanism out. With the right hand lifting the back of the keyboard from underneath, place the left thumb on the Goldtouch logo and pull the handle back into the locked position. Each half needs to be pretty even for it not to rock or bounce. If the keyboard still wobbles, pull the locking bar out again and adjust it slightly until you feel the two halves are stable.

What if I think I have a defective key?

If the key is not producing any characters or the wrong character, the Keyboard may be defective. Please test the keyboard on another computer system and if it is still experiencing the same results, Please email Support for further assistance.

Pressing a key on the keyboard does not wake the computer.

Some Power management Settings in the Computer System BIOS and in combination with Windows Power Management Settings can cause the USB ports to provide limited or insufficient power needed to operate USB devices.

The system BIOS must be configured for S1 suspend mode. The wake key does not work when the BIOS is configured for S3 standby because the keyboard is not powered.

This is normal. The system fans are typically off during S3 standby.

Please refer to your computer system manual or contact your system manufacture for assistance with BIOS setting adjustments. Note: we are not responsible to damages to your computer system if BIOS settings are adjusted incorrectly.

The power management setup instructions vary depending on the Windows Operating system you are using.

Below are some instructions for configuring the Power management options for Windows 8, Windows 7, Vista and XP.

  1. Open the Keyboard control panel.
  2. In Windows Vista or Windows 7, Click Start, type keyboard in the Start Search box, and then click Keyboard or Microsoft Keyboard in the Programs list.
  3. In Windows XP and earlier versions, click Start, click Run, type Control keyboard, and then click OK.
  4. Open the Keyboard control panel item, as described in Method 1.
  5. Click the Hardware tab, and then click Properties.
  6. Click the Change Settings button
    *Note This step requires Administrator access
  7. Click the Power Management tab, and then verify that the, “Allow this device to wake the computer” is enabled.
  8. Click OK, and then click OK again.

Which operating systems are supported?

The Goldtouch Adjustable Keyboard, being a based on a standard keyboard layout using standard device drivers, works under the following Operating Systems:
Windows XP
Windows Vista
Windows 7
Windows 8
Windows 10
Windows Server 2003 and 2008
Mac OS X 10.4 and later

How do I use the FN modifier key in Mac mode?

Our FN key is a keyboard function key, not an integrated Apple function key.  It is similar to PC’s laptops whereby special functions are available with the integrated keyboard FN key to choose Video Outputs, Dim Monitor etc…  Those functions are not available with an external keyboard as they are part of the System BIOS and integrated into the laptops system.  Apple restricts keyboard manufacturers to a specific list of allowable Apple keys to be used by 3rd parties.

How do I fold the Go!2 Keyboard in half for traveling?

Please refer to the manual that came with the GO for detailed folding instruction. If you do not have the GTP-0044W manual, it is available here. You may also see our video demonstrating the folding process, available here.

Can I use the Go!2 Keyboard when it’s in the separated position for folding?

You may use the Go!2 wireless keyboard (GTP-0044W) when it is in the separated position for folding, however, the keyboard will not be adjustable (Tent or Splay) in this position because the folding hinge moves freely about.

iPad Shortcuts for Special Characters

Using the GTP-0044W with the iPad or iPad 2, use the following short-cuts for special characters:

 

CHARACTER     § 1 2  3 4 5 6 7 8 9  0 – =
OPTION              § ¡ ™  £ ¢ ∞ § ¶ • ªº º – ≠
OPTION+SHIFT   ± € ‹› fi fl fi fl ‡ ° ·  ‚ — ±

CHARACTER     q w e r t y u i o p [ ]
OPTION              œ ∑ ´ ® † ¥ ¨ ˆ ø π “ ‘
OPTION+SHIFT   Œ „ ´ ‰ ˇ Á ¨ ˆ Ø ∏ ” ’

CHARACTER     a s d f g h j k l ; ‘ \
OPTION              å ß ∂ ƒ © ˙ ∆ ˚ ¬ … æ «
OPTION+SHIFT   Å Í Î Ï ˝ Ó Ô  Ò Ú Æ »

CHARACTER     ` z x c v b n m , . /
OPTION              ` Ω ≈ ç √ ∫ ˜ µ ≤ ≥ ÷
OPTION+SHIFT   `¸ ˛ Ç ◊ ı ˜ Â ¯ ˘ ¿

Other Useful Shortcuts

iPAD HOME ROW INFORMATION

You can get the shortcuts without any modifications with the combinations below.

 

⌘ H — Go to Home Screen  (Hint – If you press and hold the COMMAND key at the HOME Screen it will display these shortcuts below.

⌘ space — Search

⌘ tab — Switch App or Scroll Through active Apps