V2 Adjustable & Standard Keyboard FAQ’s
Below are answers to our most commonly asked support questions for our V2 Adjustable & Standard Keyboard. To reveal an answer, simply click on the question. If you need additional assistance please contact us at email@example.com.
Does the Goldtouch Keyboard require special drivers?
The Goldtouch Keyboard is a WHQL Certified, Plug and Play device. Windows will automatically detect the device and install the proper Microsoft drivers.
What is the difference between the GTN-0099 and the GTU-0088?
Essentially the keyboards have exactly the same specifications with a few minor exceptions.
The GTN-0099 is for PC only and works with USB or PS/2 (with an adaptor). The GTU-0088 is for PC and Mac and works with USB only (PS/2 is not supported). The GTU-0088 has a switch on the back to change the keyboard’s firmware from PC to MAC or MAC to PC and the Apple specific keys are highlighted in Green while the PC specific keys are highlighted in Blue.
Why are the Apple Keys not working on my GTU-0088?
Make sure you have the keyboard in Mac mode. There is a switch located underneath the keyboard labeled with a PC or Mac position. Make sure it is in the Mac position.
Are the V2 Adjustable & Standard Keyboard keys programmable?
The keys on the V2 Adjustable & Standard Keyboard are only programmable through the use of third party software such as KeyTweak on PC or Double Command on Mac. Goldtouch cannot provide technical support for third-party software.
What do the FN Keys do?
The Function Key creates access to additional features. The FN Key acts as FN for both PC and MAC.
FN + Below Key
|F8||Email (Your Default Email)|
|F10||Internet Browser Home Page|
|F12||Windows My Computer|
In MAC Mode (GTU-0088) – The Green keys are Apple specific. The Apple Functions printed on the tops of the keys do not require the FN key be pressed in conjunction with them. These are native Mac keys and work independently of the FN key. Simply press the key to get the desired action.
|Print Screen||CD/DVD Eject|
|FN + Below Key||Will (These 3 Keys require the FN key be depressed in Mac Mode)|
What are the common key definitions and shortcuts for my keyboard?
For a full list of key definitions and key shortcuts, please see the Key Definitions For Windows QWERTY Keyboard.
Is there a Dvorak version of the keyboard?
No, all Goldtouch keyboards are QWERTY for Latin script.
Where can I find a listing of Windows Shortcuts?
A listing of Windows Shortcuts are available on Microsoft’s Website here: https://www.microsoft.com/en-us/accessibility/windows
How do I get those Blue Multimedia Keys to function on the GTN-0099 and GTU-0088?
The key combination of FN + the desired blue key will produce the desired effect. For example, FN + will Play Media.
Why is the keyboard designed the way it is?
This is an exceptional product designed to be adjusted to suit your individual body requirements, rather than forcing your body to conform to the keyboard. It provides for personal adaptation of the two alphanumeric sections to help you attain relaxation of the muscles and tendons of the hands, wrists, arms and shoulders. In so doing some undesirable awkward postures used in typing can be alleviated.
The Goldtouch Adjustable Keyboard allows for you to arrange your workspace to improve comfort and enhance productivity and efficiency. It has a small footprint and embedded numeric keypad so you don’t need to reach as far to access your mouse. Watch our Video, The New Simple, Part 1: Goldtouch Overview for more information.
Where is the Serial Number on the Goldtouch Keyboard?
The serial number is located on the underside of the keyboard. There may be more than one label, so identify the serial number to the right of “S/N” or as a 10-digit code beneath a bar code. For example “9HDY364724”.
How do I know what position to adjust the keyboard to?
Everyone is different and will require different typing positions to suit them and their workstation. For a complete video demonstration of adjustability see our videos page and watch “The New Simple, Part 2: Setting up your Goldtouch keyboard” or any of “The New Simple” videos found under General Info.
Splay & Ulnar Deviation Adjustment:
There is usually a discrepancy between your shoulder width and keyboard width when you place your fingers on the home row of keys. You compensate by angling your wrists outward (ulnar deviation). Rather than have this happen, the Goldtouch Adjustable Keyboard splits in the horizontal plane (0° to 30°) relieving this awkward posture. The aim is to allow your wrists to be straight which in turn will increase your comfort level.
Lateral Inclination & Pronation Adjustment:
Placing your hands flat on the keys of a keyboard can require considerable muscular effort. This effort can cause fatigue and discomfort. The keyboard is split into segments so that it can be raised in the center to more closely match the natural alignment of the forearm and wrist. Forcing your hands down flat to the keyboard is a hand movement known as pronation. It is the rotation of the right hand in a counter-clockwise direction and clockwise for the left.
Experiment, give yourself time to familiarize yourself with this new posture and fine tune the adjustment until you feel a sense of relaxation in the wrists, forearms, shoulders and neck.
IMPORTANT: After making this adjustment check that your elbows are at 90° and your forearms are horizontal. If they are not, alter your seat or desk height.
Goldtouch provides a separate 18-key numeric keypad for those who need them.
Can I split the Goldtouch Keyboard into two pieces?
The Goldtouch Adjustable Keyboard is not designed to be split into separate pieces. You should adjust the keyboard vertically and horizontally to fit your particular body type. Separating the Goldtouch keyboard into two pieces voids the product warranty.
What sort of key switches does the keyboard use?
The Goldtouch Keyboard uses rubber dome springs rather than buckling springs as used in the old Lexmark Select-Ease/IBM Options Keyboard. These have a lighter activation force curve and a soft end-stop. It is also much quieter. The force-displacement curve complies with ISO standards and provides crisp tactile feedback.
For more information on rubber domed keys, click here.
Does the keyboard bounce when adjusted?
No, if the keyboard is properly adjusted, no bounce should be experienced when typing. It is necessary to set the keyboard up to be stable on its four feet to stop any wobble. Pull the locking bar mechanism out. With the right hand lifting the back of the keyboard from underneath, place the left thumb on the Goldtouch logo and pull the handle back into the locked position. Each half needs to be pretty even for it not to rock or bounce. If the keyboard still wobbles, pull the locking bar out again and adjust it slightly until you feel the two halves are stable.
What if I think I have a defective key?
If the key is not producing any characters or the wrong character, the Keyboard may be defective. Please test the keyboard on another computer system and if it is still experiencing the same results. Note that the wrong character display is often the result of key re-mapping, the wrong language selection, the NUMLOCK being on, or the below Word Data key corrupt issue.
If you suspect you may have re-mapped a key, test by typing in Notepad as it utilizes the standard Windows Mapping. This test bypasses any key re-mapping that may have been set in Word, for example, so if you get the desired character in Notepad you have probably re-mapped the key. Please email Support for further assistance.
Why doesn’t my insert key work in Word 2007 or higher?
The insert key being used to control overtyping was disabled in these versions due to support issues.
This function can be restored by following these procedures:
Click the “Office Button”, then “Word Options”, then “Advanced” (on left menu), under the “Editing Options”, check the “Use insert key to control overtype mode” Do not click “use overtype mode” under submenu or insert key will be disabled. You will now be able to use the Insert key once you return to typing your document.
Why doesn’t my insert key work in Outlook 2007 or 2010?
The insert key being used to control overtyping was disabled in this versions due to support issues.
This function can be restored by following one of these procedures:
For Outlook 2007:
Click “Tools”, then “Options”, then the “Spelling” tab, then “The Spelling and Autocorrection” button, then “Advanced” (on the left side pane), under the “Editing Options” check the “Use the insert key to control overtype mode.” Do not click “use overtype mode” under submenu or insert key will be disabled. You will now be able to use the Insert key once you return to typing your document.
For Outlook 2010:
First start a new message and then click “File”, then “Options”, then “Mail”, then “Editor Options”, then “Advanced” and then check “Use the Insert key to control overtype”. You will now be able to use the Insert key once you return to typing your document.
How to Reset Corrupted Microsoft Word Data Key
Follow the steps in the link below to fix a corrupted Word Data Key. Microsoft provides a Fix-It Utility, or, manual steps to correct a corrupt Word Data Key at the following link: https://support.microsoft.com/en-us/help/822005/how-to-reset-user-options-and-registry-settings-in-word
One of the symptoms of a corrupted Word Data Key is that incorrect characters are typed into MS Word, or MS Outlook only if using Word as your default editor.
Pressing a key on the keyboard does not wake the computer. How can I change that?
Some Power management Settings in the Computer System BIOS and in combination with Windows Power Management Settings can cause the USB ports to provide limited or insufficient power needed to operate USB devices.
The system BIOS must be configured for S1 suspend mode. The wake key does not work when the BIOS is configured for S3 standby because the keyboard is not powered. This is normal. The system fans are typically off during S3 standby.
Please refer to your computer system manual or contact your system manufacture for assistance with BIOS setting adjustments. Note: we are not responsible to damages to your computer system if BIOS settings are adjusted incorrectly.
The power management setup instructions vary depending on the Windows Operating system you are using.
Below are some instructions for configuring the Power management options for Windows 7, Vista and XP.
- Open the Keyboard control panel.
- In Windows Vista or Windows 7, Click Start, type keyboard in the Start Search box, and then click Keyboard or Microsoft Keyboard in the Programs list.
- In Windows XP and earlier versions, click Start, click Run, type Control keyboard, and then click OK.
- Open the Keyboard control panel item, as described in Method 1.
- Click the Hardware tab, and then click Properties.
- Click the Change Settings button
*Note This step requires Administrator access
- Click the Power Management tab, and then verify that the, “Allow this device to wake the computer” is enabled.
- Click OK, and then click OK again.
Keyboard does not work when the computer resumes from sleep mode unless I unplug and plug back in the USB keyboard. How do I fix this?
There are 2 possible solutions for this issue:
1. The device is not configured to wake the computer.
- From the device manager, navigate to and expand the Keyboards section.
- Select the device from the list and Right Click, select Properties
- Navigate to the Power Management tab and ensure that the setting: “Allow this device to wake the computer.” is checked.
Note: If this setting is not present, your OS may not support it, or it is disabled in your BIOS. Steps to checking/updating BIOS settings are below in Solution #2.
2. The BIOS is not configured to allow USB devices to wake the computer. Only perform these steps if method 1 was not successful.
Every computer manufacturer has unique settings in the BIOS, and many users are unfamiliar with these settings. This is just a general guideline for attempting resolution to this issue via BIOS settings.
- Enter the BIOS using the function key displayed while your computer is booting. Typically the computer displays something similar to “Press F2 or Del to enter Setup”.
- Once in the BIOS, look for the section referring to Power Management. Enable any settings that refer to USB devices allowed to wake computer from suspend, hibernate, sleep, or other power save mode.
- Save your settings, the computer will reboot.
NOTE: You may need to perform Solution #1 steps subsequent to final resolution.
How do I control the default NumLock function?
The Numlock Function is controlled by the system BIOS. Most computer manufactures allow for the Numlock feature to be Enabled/Disabled from within the system BIOS. This disables the Numlock at the most basic hardware level, prior to the operating system loading.
Essentially the system BIOS “tells” your keyboard to turn on NUMLOCK at boot time or , when your system comes out of sleep or hibernation mode. On most standard keyboards this feature is never noticeable because the keypad is separately integrated into the keyboard. The Goldtouch keyboard has a keypad integrated into the right side of the keyboard, turning the keyboard itself into the keypad. This can be problematic when trying to enter passwords at login time. Usually the NUMLOCK can be turned off by pushing the NUMLOCK key to get around it at power up or boot time but some BIOS’s do prevent the bypass until the system gets past the initial system POST.
There are two places where the NumLock on/off can be configured. One is in the System BIOS and the other is the system Registry. The ideal change to make is the System Bios, not the Registry, as the BIOS also affects how the computer behaves when coming out of sleep or hibernation mode.
1) System BIOS Change
Most computer manufactures allow for the Numlock feature to be Enabled/Disabled from within the system BIOS. This disables the Numlock at the most basic hardware level, prior to the operating system loading.
System BIOS settings are typically accessed by hitting a certain key (like F2) when the system first comes on (a computer typically has a message on the screen at boot regarding which key, or key combination, to press to enter Bios Settings/System Configuration), this is where your NumLock setting is coming from. Each manufacturer is different so you may need to refer to the machine’s manual for BIOS configuration options for the exact process.
There will be a setting under your BIOS/Peripherals/Keyboard that sets whether NumLock is on or off at system boot. The only options are typically NumLock On or NumLock Off. These options are reapplied after the system comes out of sleep mode so changing the BIOS is the best option available.
2) Registry Update (Use this option only if turning off the NumLock feature in System BIOS above does not work).
The second place the Numlock can be set is in the Operating System which you will note, turns on the Numlock after Windows start (you see the Windows Login screen). To configure the NumLock feature within Windows use the following procedure.
Note -Please do not modify the Windows Registry unless you are familiar. We are not responsible for any damage to your Operating System when modifying the Windows registry.
Please use the following string to adjust the Numlock settings for Windows:
Your System Administrator may need to perform these steps, as it may require Administrator privileges.
To disable NUM LOCK before a user logs on, follow these steps:
- Run Registry Editor.
- Move to HKEY_USERS\.Default\Control Panel\Keyboard.
- Change the value for InitialKeyboardIndicators to 0.
We have seen issues with Pre-Boot Authentication (PBA) environments with certain computer manufactures (Toshiba) due to the lack of BIOS options for enabling/disabling Numlock at the boot level.
We have discovered that the BIOS will send Numlock (ON) calls to the PBA causing the Numlock feature to remain on. This causes the Function enabled 10-Key to be enabled when the user is entering the PBA Password.
We have tested this extensively and discovered that it is not a problem with the PBA Client, or the Keyboard, but a limitation caused by the limited BIOS options.
Computer won’t boot or the keyboard is not recognized.
Please Note: This FAQ is most relevant for the KFK model keyboard with the PS/2 connector.
Make sure the keyboard is connected directly to the computer systems PS/2 or USB port depending on which Keyboard model is being used.
We have seen some issues with using a PS/2 to USB adaptor. Please use a PS/2 to USB Converter as it not only changes the Plug type to fit the computer system, it includes smart circuitry to convert the signals.
If you have ruled out the Converter and have tried all possible ports on the computer system, try connecting to a different type of computer to determine if the issue is the computer system or the keyboard.
We have received positive feedback from customers using the following Converter:
USB Device not detected, or Unknown Device.
This is commonly an issue with the motherboard. The motherboard needs to be reset, and will only reset if the computer is completely disconnected from its power source.
To resolve the problem follow these simple steps:
- Shut down Windows
- Unplug the computer completely from the power source for 1 minute.
- Plug in and restart Windows
- Shut down Windows
- Remove the battery from the laptop for one minute.
- Re-insert the battery and restart Windows.
Which operating systems are supported?
The Goldtouch Adjustable Keyboard, being a based on a standard keyboard layout using standard device drivers, works under the following Operating Systems:
Windows Server 2003 and 2008
All flavors of Linux
All flavors of Unix
What are the keyboard specifications?
The Goldtouch GTN-0099 V2 Adjustable Comfort Keyboard has the following specifications:
Goldtouch V2 Adjustable Comfort Keyboard – PC Only (Includes USB and PS2 Connector) is compatible with the following operating systems:
Windows 2000, XP, Vista, Windows 7, and Windows 8
The GTN-0099 has USB or PS2 Port Connectivity
Width: 16 1/4 inches
Depth: 6 3/4 inches
Height at home row: 30 mm or 1 1/4 inches
Weight: 3.3 lb.
Activation Key Force: 36g-42g average
Travel Distance: 3.6mm, +/- .5mm
The Goldtouch GTU-0088 V2 Adjustable Comfort Keyboard has the following specifications:
The Goldtouch V2 Adjustable Comfort Keyboard -PC & Mac Compatible (USB) is compatible with the following operating systems:
Windows 2000, XP, Vista, Windows 7 and Windows 8
Mac OS 10.4, and newer
Width: 16 1/4 inches
Depth: 6 3/4 inches
Height at home row: 30 mm or 1 1/4 inches
Weight: 3.3 lb.
Activation Key Force: 36g-42g average
Travel Distance: 3.6mm, +/- .5mm
The Goldtouch GTN-0099 and GTU-0088 V2 Adjustable Keyboard share the following additional speicifcations:
The key switch life is 10 million keystrokes.
The Goldtouch Keyboard is continuously adjustable in the range 0° to 30°, both horizontally and vertically. Its dimensions vary due to this adjustability.
The keyboard has also been designed to disperse the workload to both left and right hands. On the standard keyboard most of the work is on the right side. The Goldtouch Keyboard has placed some of the keys such as the Home, Insert, End, Page Up, Page down and delete key on the left side to give more balance to the work.
Maximum rating D.C 12V(with pulse width of 200usec., duty cycle 1/50), 1mA
Contact bounce less than 10msec
Contact resistance 800. max (200gf pushing)
Insulation resistance 100M.(at D.C.250V)
Withstand voltage A.C.250V. 1minute
Circuit Make contact, 1 circuit
Item Normal Key Space Key
Operation Force 45g Typical 55g Typical
Maximum Force 50±20g(After test:50±30g) 65±20g(After test:65±30g)
Click Ratio 10g (min) After Test 10g (min) After Test
Full Travel 3.5±0.5mm N/A
Operating Point 188.8.131.52mm Stroke N/A
Operating Life 10 million times (by cam test) 5,000,000 (by Plunger) : 200gf
OOperating Temperature .5 ~ 50.
Storage Temperature 1.20 ~ 60.
Unless specified in this specification, refer to the standard specification.(S56-0214)
The provisions mentioned on this specification have priority to the standard specification.
Where is the Print Screen key on the French Canadian keyboard (GQPBFC)?
There is no Print Screen key on the French Canadian keyboard, however, you may use KeyTweak software to re-program any key to operate as the Print Screen function.
- Download and install KeyTweak.
- Run KeyTweak from the Programs –> KeyTweak Program Folder
- Select the option: Half Teach Mode
- Click Scan a Single Key
- Pick any unused key on your keyboard and press it, no specific key is required, however, you should select a key that you do not use for any other function. Commonly, this would be the Menu Key toward the bottom-left of the keyboard.
- Select the Destination Key from the dropdown menu – Select Print Screen
- You must re-boot the computer in order for the changes to take effect.