Here’s a fact: ordering products online is alarmingly convenient these days. Take Amazon, for example: shipping is crazy fast and the prices are hard to beat.
That said, if you’re shopping for ergonomic products like those from Goldtouch, you’ll want to pay close attention to where and who you’re buying from on Amazon.
No matter if you’re looking to outfit your home office with a new ergonomic keyboard or supply your entire team with comfortable mice, it’s important to understand what you’re really getting from a deal.
Let’s look at a few of the pros and cons of ordering Goldtouch products through Amazon, so you can make the choice that’s right for your workspace (and your wallet).
The Pros of Buying Goldtouch Products on Amazon
Lower Prices (Sometimes)
It’s no secret that Amazon is known for its competitive pricing. In many cases, our authorized resellers are able to offer Goldtouch products at prices lower than you’ll find on our website. These prices may reflect promotions or discounts that authorized sellers have chosen to offer within the bounds of our Minimum Advertised Pricing (MAP) policy.
Here’s the translation: you might see a great deal that’s also real and worthwhile, but only as long as it’s coming from a trusted source (we’ll cover that in a minute).
Lightning-Fast Shipping
Another massive perk of Amazon is the speed of delivery. If you’re a Prime member, your new ergonomic keyboard, mouse, or laptop stand could be at your door within a day or two, sometimes even the same day. That’s ideal if, say, your wrist is flaring up from an outdated setup, headed out of town on a business trip, or you’re mid-project and can’t wait a week for your new gear.
Access to a Wide Selection
Amazon carries a broad range of Goldtouch products, from split keyboards to ergonomic mice to height-adjustable stands. That wide inventory can make comparison shopping easy, particularly if you’re trying to figure out which product is closest to your (or your team’s) preferences.
The Cons of Buying Goldtouch Products on Amazon
Okay, so fast shipping and a good price are definitely tempting. But there are also real drawbacks to be aware of, particularly with unauthorized sellers and product quality being two of the biggest red flags.
Not All Sellers Are Authorized
This is probably the biggest alarm bell when buying Goldtouch products on Amazon. While we do allow a handful of trusted partners to sell our products through the platform, we’ve also seen a growing number of unauthorized sellers pop up over there.
These sellers aren’t approved by Goldtouch and may be listing products that are outdated, used, broken, refurbished, or simply not what they claim to be. Some might not even send you a Goldtouch product at all.
We keep a list of known unauthorized sellers here, but the list changes regularly, and new ones appear all the time. So even if a listing looks legitimate, it might not be.
Only a Few Sellers Are Officially Approved
We work with a group of trusted partners on Amazon to guarantee product quality and customer satisfaction. These are our only authorized Amazon sellers as of 4/12/25:
- ErgoWarehouse
- Fast and Precise by Staples
- HiTouch Business Services
- Raxxer
- MyOfficeInnovations / Staples, Inc.
- Solutions by Staples
If you’re buying Goldtouch on Amazon, check that the seller is one of these six. If not, you could be taking a risk with your comfort, health, and wallet.
No Warranty for Unauthorized Purchases
If you buy from an unauthorized seller on Amazon, your purchase won’t be covered by Goldtouch’s warranty. That means no repairs, no replacements, and no refunds from us, even if your product arrives broken or stops working a month later.
We hate having to say no to customers who unknowingly bought from unauthorized accounts. It’s frustrating for everyone involved, but our hands are tied when the seller isn’t following our standards. There is no way for us to validate the supply chain or credibility of the seller if they are an unauthorized seller.
Returns Can Get Tough
When you buy directly from Goldtouch or one of our authorized partners, we’re able to provide support right away. That means you’re working with a team that knows the product in and out, and can help troubleshoot or guide you to a better solution.
When purchasing from Goldtouch, we are able to handle your return request directly. When purchasing from an authorized seller on Amazon, they will handle all returns through Amazon – we are not able to be involved in that process other than support issues.
All Amazon returns are handled by the individual sellers. That might be fine if you’re dealing with an authorized account, but if it’s an unauthorized one, the seller may ignore your request, refuse your return…and in worst-case scenarios, disappear.
So, What’s the Best Way to Buy?
Yes, Amazon is incredibly convenient. And if you’re buying from an authorized seller, you can still get the benefits of fast shipping and competitive pricing without the risk. But if you’re unsure about the seller or want extra peace of mind, you may always purchase directly from shop.goldtouch.com , or one of the authorized Amazon sellers listed above. These will be your safest bet.
When you buy directly from us, or from an authorized Amazon seller, you’ll:
- Be covered by our full warranty
- Have access to expert support
- Know you’re getting a genuine, high-quality and new product
- Receive help with returns or exchanges if necessary (Goldtouch will only be involved in returns or exchanges for product purchased on our storefront, otherwise please contact your original seller).
Your ergonomic gear should make life easier, not more stressful. So wherever you decide to shop, make sure it’s from a source you can trust.
