Two things can cause the most common Bluetooth Issues, your Bluetooth Radio Drivers and your Power Management Settings. If you are experiencing key stuttering, key buffering, lag, repeats or other strangeness, that usually indicates the Bluetooth Radio Drivers on your system. If your devices randomly disconnect and will not re-connect without a system reboot or turning off and back on the peripheral devices, Power Management is the culprit. Power Management settings may also contribute toward lagging and unusual behavior if you are allowing your Bluetooth Radio to sleep. The 3 steps below outline Bluetooth Driver updates, pairing and Power Management Settings.
Validate current Bluetooth Radio Drivers and proper BT Radio function. To do this – Check your Device Manager settings in Control Panel.
You should see the following under Bluetooth Radios. If you are using a 3rd party Bluetooth Dongle you will see Generic Bluetooth Radio and Microsoft Bluetooth Enumerator. If your system has integrated Bluetooth you will see your “OEM/Bluetooth Radio Driver” rather than Generic Bluetooth Driver. In either case, you should see a Bluetooth Radio and the Microsoft Bluetooth Enumerator. Check the driver version under Driver Details.
Please note that Windows Update or Search for latest drivers will not identify the right OEM drivers for your system (i.e., Dell, Lenovo, HP, etc). Therefore clicking Update Driver in Device Manager view will not identify the right OEM drivers for your system. Windows only looks to see if it has a better driver embedded in the original Windows install files or on Microsoft’s support site.
Make sure “Allow this computer to turn off this device to save power” is NOT checked on the Bluetooth Radio (Below)
Pairing Process (You may or may not have to re-pair after Bluetooth Radio Driver updates.)
Pair the keyboard, This can take up to 60 seconds. If you do not wait for the drivers to update, the device will be visible but will not work.
- Turn on keyboard, Make sure the slider switch on the back of the keyboard is set to PC mode, not Mac mode.
- Press the Connect button on the back of the keyboard, the blue pairing light on the keyboard status bar will blink when the keyboard is in pairing mode.
- Immediately after pressing the Connect button on the keyboard, Click Add A Device Under Devices and Printers.
- Choose the Goldtouch Bluetooth Keyboard when it appears on the screen, click Next.
- Once your PC has recognized the device, you will be presented with a pairing code. Enter the pairing code on the GTP-0044W Bluetooth keyboard and press Enter on the GTP-0044W.
- Please allow time for your system to automatically install the proper drivers for your new keyboard. This can take up to 60 seconds. If you do not wait for the drivers to update, the device will be visible but will not work.
Your computer will report, “The Device Has Been Successfully Installed” at that point you may proceed.
Next, Under the Keyboard devices. Note you may see more than one keyboard listed if your system has another keyboard connected…Make sure that all devices under this sections are set for Allow This Device to Wake the computer..
Make sure that Allow this device to wake the computer IS checked….