To connect your GTP-0044W Go!2 Mobile Bluetooth Keyboard, please use the following directions:
The Goldtouch Go!2 Travel Keyboard is equipped with Bluetooth technology. Bluetooth is a short-range wireless technology that lets you connect multiple computers, input devices, mobile phones, and handheld devices to each other without cables. To use the Goldtouch Bluetooth Keyboard, please check to make sure that Bluetooth is turned on.
PC User Pairing and Troubleshooting:
*Look towards the middle of the page for Mac Instructions*
Please ensure that your computer or device has the latest Bluetooth Receiver by following the steps below:
Step 1) Check your Device Manager settings in Control Panel to validate current Bluetooth Radio Drivers and proper Bluetooth Radio function. Go to Control Panel/Device Manager.
You should see the following under Bluetooth Radios.
If your system has an integrated Bluetooth Radio you will see “an OEM Bluetooth Radio” i.e Intel, Broadcom, l, etc.. and Microsoft Bluetooth Enumerator. If your system has a Bluetooth Dongle connected you will see Generic Bluetooth Driver and Microsoft Bluetooth Enumerator.
**If you do not have native Bluetooth, you may purchase our Optional Goldtouch
Bluetooth USB Dongle available on our website or through our Reseller Channel. Do
NOT use this Optional Bluetooth Dongle if your computer or device already has native
Bluetooth support as it will interfere with your system’s native receiver. A system will
only support ONE Bluetooth Receiver.
To validate that you have the correct Bluetooth Driver, go to your OEM manufacture support site, choose your make and model computer and install the proper driver. If a new driver is installed, restart your system after driver update, and then once this step is sorted proceed to Step 2 below.
**Please note that Windows Update or Search for latest drivers will not identify the right OEM drivers for your system (i.e., Dell, Lenovo, Toshiba, HP, etc). Therefore clicking Update Driver in Device Manager view will not identify the right OEM drivers for your system. Windows only looks to see if it has a better driver embedded in the original Windows install files or on Microsoft’s support site.
Step 2) Make sure Allow this computer to turn off this device to save power is NOT checked on the Bluetooth Radio in Device Manager (Below)
Step 3) Pairing the keyboard can take up to 60 seconds. If you do not wait for the drivers to update, the device will be visible but will not work. (You may or may not have to re-pair after Bluetooth Radio Driver updates).
1. Turn on your GTP-0044W keyboard. Make sure the slider switch on the back of the keyboard is set to PC mode, not Mac mode.
2. Press the Connect button on the back of the keyboard, the blue pairing light on the keyboard status bar will blink when the keyboard is in pairing mode.
3. Immediately after pressing the Connect button on the Keyboard, Click “Add A Device” Under Devices and Printers.
4. Choose the Goldtouch Bluetooth Keyboard when it appears on the screen, click Next
5. Once your PC has recognized the device, you will be presented with a pairing code. Enter the pairing code on the GTP-0044W Bluetooth keyboard and press Enter on the GTP-0044W.
6. Please allow time for your system to automatically install the proper drivers for your new keyboard. This can take up to 60 seconds. If you do not wait for the drivers to update, the device will be visible but will not work.
Your computer will report, “The Device Has Been Successfully Installed” at that point you may proceed.
Step 4) Next, Under the Keyboard devices (Note you may see more than one keyboard listed if your system has another keyboard connected)…Make sure that all devices under this sections are set for Allow This Device to Wake the computer..
**If you are on Windows 10, you may not see the option for “Allow This Device to Wake the computer” under Mouse and other pointing devices. Microsoft has changed the behavior of input devices for Windows 10 in some cases so they re-connect by default. If you are on Windows 7 or 8/8.1, you should see the option “Allow This Device to Wake the computer” under the Mice and other pointing devices.
Make sure that Allow this device to wake the computer IS checked in Device Manager
Mac User Pairing and Troubleshooting:
Most support cases with Bluetooth disconnects or other Bluetooth problems usually either do to with the Bluetooth Settings below or the system requiring an SMC and PRAM reset. Please remove the Goldtouch Keyboard from your currently connected devices by going to System Preferences\Bluetooth\Devices and proceed with the steps below.
Step 1) Check your System Preferences\Bluetooth\Advanced and make sure Allow Bluetooth Devices to Wake Computer is checked.
Step 2) Reset your System Manager Controller. *Do this step only if your Bluetooth device is not working properly.
If you have upgraded to Mavericks, Yosemite, El Cap or Sierra from a previous version of OSX you may need to run the SMC and PRAM reset. These resets are usually suggested by Apple when your device is producing multiple characters, not responding, frequent disconnects, sluggish, etc. It resets all your hardware, driver software and corrects any other hardware related problems. This is a very common resolution on the Mac platform.
The SMC and PRAM resets below are particularly important steps if you have upgraded your current OSX from a previous version or are experiencing hardware issues. You will need to re-pair the keyboard after these steps. Please note that both the SMC and PRAM reset only have 1 instruction set. The highlighted instructions are for Macbook Pro or other portable device with built in batteries as they are the most common we see.
The multiple SMC instructions below cover systems with both removable and non-removable batteries as well as the desktop version….only (1) SMC reset is necessary based on your system specifications.
Resetting the SMC on portables with built-in batteries: 1. Shut down the computer. 2. Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected. 3. On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time. 4. Release all the keys and the power button at the same time. 5. Press the power button to turn on the computer.
Resetting the SMC on Mac portables with a battery you can remove: 1. Shut down the computer. 2. Disconnect the MagSafe power adapter from the computer, if it’s connected. 3. Remove the battery. 4. Press and hold the power button for 5 seconds. 5. Release the power button. 6. Reconnect the battery and MagSafe power adapter. 7. Press the power button to turn on the computer.
Resetting the SMC for Mac Pro, Intel-based iMac, Intel-based Mac mini, or Intel-based Xserve: 1. Shut down the computer. 2. Unplug the computer’s power cord. 3. Wait fifteen seconds. 4. Attach the computer’s power cord. 5. Wait five seconds, then press the power button to turn on the computer.
Step 3) Resetting PRAM. *Do this step only if your Bluetooth device is not working properly.
Shut down your Mac, then turn it on and immediately hold down these four keys together: Option, Command, P, and R. Keep holding the keys for about 20 seconds, during which your Mac might appear to restart. (If you have a Mac that plays a startup sound when you turn it on, you can release the keys after the second startup sound.)
When your Mac finishes starting up, you might want to open System Preferences and adjust any settings that were reset, such as sound volume, display resolution, startup disk selection, or time zone.
In rare instances when SMC and PRAM resets do not resolve, the user may need to trash their Bluetooth Preferences.
Step 4) During the Pairing process it is very important with any 3rd party wireless device (not made by Apple) that the device be in pairing mode before you put your Mac in discovery mode. If you put the Mac in discovery mode prior to engaging the pairing button on the keyboard, the results will be random.
1) Go to System Preferences/Settings
2) Press Connect on your Keyboard
3) Select Bluetooth from the Settings list
4) The Mac automatically goes into search mode when you press Bluetooth.
5) Once your PC has recognized the device, you will be presented with a pairing code. Enter the pairing code on the Bluetooth keyboard and press Enter on the GTP-0044W.
6) Please allow time for your system to automatically install the proper drivers for your new keyboard. This can take up to 60 seconds.
These steps outlined above should help pair your GTP-0044W or help troubleshoot any issues you may be having with disconnects, repeating characters, not responding in general, etc. If you continue to have trouble with your GTP-0044W keyboard after following the steps above, please email firstname.lastname@example.org for further assistance.